We also have a wide range of personal and business development courses and workshops.

Below is just a sample of some of them. Some of these are one day stand alone courses, others are of a modular style but we can tailor and design any course to suit your requirements. We aim to make any training we do as practical as possible so that any knowledge and skills learned can be transferred back to the workplace and is not just another tick in a box. The sessions are mainly interactive and fun with use of real life examples.

Although we are based in the North West our training team covers the whole of the UK. Our Specialist Trainers and Consultants have a vast range of qualifications and experience working in the Insurance Industry, so they understand about the business you are in and the challenges you face internally and externally.

You can contact us for further details of these courses:

• What you need to know about being a Supervisor (a one day course with specific reference to the requirements under the FSA regulatory regime)
• Leading Your Team (a one day course for those who are new to a team leader role, or for those who want to refresh their skills or have never had any formal training in this area)
• What your Training and Competence Programme should look like? (One day course)
• Conducting Performance Reviews / Appraisals
  
• Effective Complaints Handling
• Communication Skills
• Motivational Skills
• Negotiating Skills
• Influencing Skills
• Managing Meetings
• The art of Delegation
• Training the Trainer
• Training your Staff - including planning, preparation, delivery (one-to-one/group), gaining feedback, evaluation and recording
• Testing the competency of your staff
• Coaching Your Staff
• Presentations skills
• Dealing with Difficult people
• Interviewing Skills