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DTSTART;TZID=Europe/London:20260430T100000
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CREATED:20260325T111755Z
LAST-MODIFIED:20260325T112821Z
UID:13038-1777543200-1777546800@createsolutions.co.uk
SUMMARY:Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
DESCRIPTION:A 1‑hour bitesize session for anybody involved in the customer journey! \nWhy attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear\, practical actions you can use immediately. \nWho’s it for?  \n\nSenior Leaders accountable for Consumer Duty\nProduct\, Marketing and Customer journey owners\nRisk\, Compliance\, and Customer insight teams\n\nWhy it matters: Weak customer understanding can lead to mis-selling\, complaints and possible regulatory scrutiny. The FCA expects firms to design\, test and evidence that customers genuinely understand your products and communications. \n\n\n\nYou will learn how to: \n\n\n\n\nApply the FCA’s latest insights\nSpot and fix common communication failures\nTest\, measure and evidence genuine understanding\nIdentify your top immediate Consumer Duty actions\n\n\nDate: 30th April 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/consumer-duty-consumer-understanding-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260520T100000
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CREATED:20260415T075815Z
LAST-MODIFIED:20260415T080324Z
UID:13135-1779271200-1779274800@createsolutions.co.uk
SUMMARY:Bitesize Session: Demonstrating Good Consumer Outcomes
DESCRIPTION:Want some ides on how to do this?  \nGood customer outcomes aren’t just a regulatory requirement — they’re the foundation of trust\, loyalty\, and long-term profitability. \nAs the FCA intensifies its focus on firms’ ability to evidence and demonstrate good outcomes\, now is the time to ensure your approach is both effective and future-ready. \nBuild confidence in evidencing outcomes\, strengthen your approach to Consumer Duty and gain practical insights to support compliance\, improve customer experience and drive better business results. \n\n\n\nWhat we will cover: \n\n\n\n\nExamples of Good and Poor Practices \nFCA expectations and what’s coming down the track\nDemonstrating Good Outcomes \nSome practical steps\, hints and tips\nConsumer Duty Board Reports – how mature is yours? what has changed?\nAre you prepared for the sign off of your 2026 Consumer Duty Board Report?\n\n\nDate: 20th May 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/bitesize-session-consumer-duty-good-outcomes-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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