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SUMMARY:Mini VC Toolkit: Boundaries\, Communication & Signposting
DESCRIPTION:Understanding the boundaries and when and how to signpost customers to other organisations \nYou are not a trained counsellor and there is a limitation on what you can provide within your organisation. Part of the process is to offer customers the contact details of a support organisation. \nIs this good practice or are you passing the buck? \nIn this 1-hour training session\, we will share out insights on the importance of signposting customers to external support agencies\, together with how and when to do this in conversations so that the customer doesn’t feel fobbed off. \nLearning outcomes: \n\nUnderstanding internal support services and options before signposting\nUnderstand what signposting is and the benefits\nKnow boundaries and recognise the value of specialist services that can support customers\nHow and when to signpost in conversations\nGetting to know the organisations you’re signposting to\nBenefits of collaboration with external organisations\n\nSpeaker: Helen Pettifer is a leading authority on helping firms understand and deal with their vulnerable customers. \n\nDate: 18th February 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-boundaries-communication-signposting/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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