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SUMMARY:Mini VC Toolkit: How do Mental Health & Addiction  impact Vulnerability
DESCRIPTION:Mental health and addiction are often hidden\, complex and closely linked. Customers may not disclose what they are experiencing\, yet it can significantly affect how they engage\, make decisions and cope with processes. \nSo how do you recognise the signs and how do you respond appropriately without overstepping your role? \nIn this 1-hour training session\, we will share practical insights into how mental health and addiction influence customer behaviour\, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time. \nLearning outcomes: \n\nUnderstanding mental health\, addiction and how they overlap\nThe mental health continuum and why vulnerability is not fixed\nHow mental health and addiction impact understanding\, decision making and engagement\nRecognising behavioral cues and ‘red flags’ without relying on disclosure\nPractical techniques for indentifying vulnerability in customer interactions\nAdapting communication to support customers effectively\nKnowing your role\, boundaries and when to signpost to external support\n\nSpeaker: Jasbinder Kaur; with 30+ years across NHS\, education and charities\, Jasbiner delivers training on disability\, domestic abuse\, mental health and financial wellbeing\, promoting equality\, empowerment and engagement. \n\nDate: 15th April 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-how-do-mental-health-addiction-impact-vulnerability/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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