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DTSTART;TZID=Europe/London:20260415T140000
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DTSTAMP:20260430T062457
CREATED:20260325T093224Z
LAST-MODIFIED:20260325T093602Z
UID:13033-1776261600-1776265200@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: How do Mental Health & Addiction  impact Vulnerability
DESCRIPTION:Mental health and addiction are often hidden\, complex and closely linked. Customers may not disclose what they are experiencing\, yet it can significantly affect how they engage\, make decisions and cope with processes. \nSo how do you recognise the signs and how do you respond appropriately without overstepping your role? \nIn this 1-hour training session\, we will share practical insights into how mental health and addiction influence customer behaviour\, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time. \nLearning outcomes: \n\nUnderstanding mental health\, addiction and how they overlap\nThe mental health continuum and why vulnerability is not fixed\nHow mental health and addiction impact understanding\, decision making and engagement\nRecognising behavioral cues and ‘red flags’ without relying on disclosure\nPractical techniques for indentifying vulnerability in customer interactions\nAdapting communication to support customers effectively\nKnowing your role\, boundaries and when to signpost to external support\n\nSpeaker: Jasbinder Kaur; with 30+ years across NHS\, education and charities\, Jasbiner delivers training on disability\, domestic abuse\, mental health and financial wellbeing\, promoting equality\, empowerment and engagement. \n\nDate: 15th April 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-how-do-mental-health-addiction-impact-vulnerability/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260218T140000
DTEND;TZID=Europe/London:20260218T150000
DTSTAMP:20260430T062457
CREATED:20260130T171725Z
LAST-MODIFIED:20260130T171947Z
UID:12545-1771423200-1771426800@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Boundaries\, Communication & Signposting
DESCRIPTION:Understanding the boundaries and when and how to signpost customers to other organisations \nYou are not a trained counsellor and there is a limitation on what you can provide within your organisation. Part of the process is to offer customers the contact details of a support organisation. \nIs this good practice or are you passing the buck? \nIn this 1-hour training session\, we will share out insights on the importance of signposting customers to external support agencies\, together with how and when to do this in conversations so that the customer doesn’t feel fobbed off. \nLearning outcomes: \n\nUnderstanding internal support services and options before signposting\nUnderstand what signposting is and the benefits\nKnow boundaries and recognise the value of specialist services that can support customers\nHow and when to signpost in conversations\nGetting to know the organisations you’re signposting to\nBenefits of collaboration with external organisations\n\nSpeaker: Helen Pettifer is a leading authority on helping firms understand and deal with their vulnerable customers. \n\nDate: 18th February 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-boundaries-communication-signposting/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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