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SUMMARY:Mini VC Toolkit: Product\, Design & Vulnerability (supporting vulnerable customers)
DESCRIPTION:Can you evidence relevant formal training in your firm on this topic? Your Consumer Duty Board Report should certainly document if you have? \nWant to make sure your products and services work for vulnerable customers and meet Consumer Duty expectations? Join our VC Toolkit sessions for simple\, practical ways to build vulnerability into your design and customer journeys. You’ll learn how to improve customer outcomes\, reduce risk and show clear evidence of good practice\, no matter the size of your firm. \nThis session is essential for: \nAnybody who\, in their role that is involved in the Product/Service Design\, Quality Assurance\, Risk\, Compliance\, Senior Managers\, Complaints\, Customer Service\, Training or those responsible for Consumer Duty. \nBy attending\, delegates will: \n\nUnderstand the FCA expectations relating to customer vulnerability in product and service design\nExplain why supporting vulnerable customers matters\nRecognise how inclusive design benefits all customers\nIdentify customers’ practical needs and potential barriers within products and services\nApply reasonable adjustments to improve accessibility and usability\nUnderstand the role of user testing and customer insight in inclusive design\nIdentify ways to monitor and continuously improve outcomes for vulnerable customers\nPractical adjustments to products\, services and communications\n\n\nDate: 30th June 2026 \nTime: 9:30am – 10:30am \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/vc-toolkit-product-design-and-vulnerability-training/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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