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DTSTART;TZID=Europe/London:20260430T100000
DTEND;TZID=Europe/London:20260430T110000
DTSTAMP:20260520T192407
CREATED:20260325T111755Z
LAST-MODIFIED:20260325T112821Z
UID:13038-1777543200-1777546800@createsolutions.co.uk
SUMMARY:Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
DESCRIPTION:A 1‑hour bitesize session for anybody involved in the customer journey! \nWhy attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear\, practical actions you can use immediately. \nWho’s it for?  \n\nSenior Leaders accountable for Consumer Duty\nProduct\, Marketing and Customer journey owners\nRisk\, Compliance\, and Customer insight teams\n\nWhy it matters: Weak customer understanding can lead to mis-selling\, complaints and possible regulatory scrutiny. The FCA expects firms to design\, test and evidence that customers genuinely understand your products and communications. \n\n\n\nYou will learn how to: \n\n\n\n\nApply the FCA’s latest insights\nSpot and fix common communication failures\nTest\, measure and evidence genuine understanding\nIdentify your top immediate Consumer Duty actions\n\n\nDate: 30th April 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/consumer-duty-consumer-understanding-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260520T100000
DTEND;TZID=Europe/London:20260520T110000
DTSTAMP:20260520T192407
CREATED:20260415T075815Z
LAST-MODIFIED:20260506T153507Z
UID:13135-1779271200-1779274800@createsolutions.co.uk
SUMMARY:Bitesize Session: Demonstrating Good Consumer Outcomes
DESCRIPTION:Want some ides on how to do this?  \nGood customer outcomes aren’t just a regulatory requirement — they’re the foundation of trust\, loyalty\, and long-term profitability. \nAs the FCA intensifies its focus on firms’ ability to evidence and demonstrate good outcomes\, now is the time to ensure your approach is both effective and future-ready. \nBuild confidence in evidencing outcomes\, strengthen your approach to Consumer Duty and gain practical insights to support compliance\, improve customer experience and drive better business results. \n\n\n\nWhat we will cover: \n\n\n\n\nExamples of Good and Poor Practices \nFCA expectations and what’s coming down the track\nDemonstrating Good Outcomes \nSome practical steps\, hints and tips\nConsumer Duty Board Reports – how mature is yours? what has changed?\nAre you prepared for the sign off of your 2026 Consumer Duty Board Report?\n\n\nDate: 20th May 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/bitesize-session-consumer-duty-good-outcomes-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Bitesize.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260521T100000
DTEND;TZID=Europe/London:20260521T113000
DTSTAMP:20260520T192407
CREATED:20260507T083036Z
LAST-MODIFIED:20260507T125721Z
UID:13182-1779357600-1779363000@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session One - suitable for all staff
DESCRIPTION:An essential 90-minute workshop for employees at all levels\, providing a clear and practical introduction to the FCA’s new Non-Financial Misconduct (NFM) rules.  \nThis session will explore the new rules\, why they matter\, and how they will affect individuals and firms across the financial services sector. We will also revisit the FCA’s existing Code of Conduct and Fitness and Propriety requirements. This will help staff understand how the new framework builds on current regulatory expectations. \n\n\n\nSession 1 – Prevention is Better Than Cure: Step back from the day‑to‑day to assess how your firm’s culture supports\npurpose and drives results. \n\n\n\n\nWhat is Non-Financial Misconduct?\nWhy is it important?\nWhen do the new rules take effect?\nFCA Code of Conduct and Fitness & Propriety refresher\nWho is responsible for meeting regulatory expectations?\nHow the rules may impact staff at all levels\nExamples of behaviours (inside and outside the workplace) that may constitute Non-Financial Misconduct\nCase studies\n\n  \nThis session will help staff understand what Non-Financial Misconduct means\, why it is being introduced and how the rules coming into effect in Sept 2026 affect them and their responsibilities. \n\nDelivered by: Allison Belben and Penny Wardale FCIPD \nDates: Session One: 21st May 2026 (further sessions will be announced soon\, specifically for Senior Managers and anybody responsible for implementation and embedding the new rules) \nTime: 10:00am – 11:30am \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/non-financial-misconduct-workshop-march-2026/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260603T100000
DTEND;TZID=Europe/London:20260603T123000
DTSTAMP:20260520T192407
CREATED:20260505T161607Z
LAST-MODIFIED:20260506T153300Z
UID:13193-1780480800-1780489800@createsolutions.co.uk
SUMMARY:Compliance Academy: Building Your Strong Foundations
DESCRIPTION:Being in a Compliance Officer role\, you wear many hats and get involved in so many projects. You may feel pulled from pillar to post or that you are spinning plates (sound familiar?) It’s an exciting and responsible role. One which can make a massive difference to the success of the business and one where it can’t stand still. \n\n\nThis session is for those who have a compliance/risk role but is also good for those who have an SMF function/directors of companies. Build your CPD and be well equipped. \n\n\nDuring the session we will discuss and explore the following topics: \n\n\nHow the Compliance Officer role is changing – Risks and Opportunities\nA recap on SMCR\nGovernance and risk management – your link and why this is important\nConsumer Duty – your role in delivering good outcomes\nHaving your fingers on the pulse\nResilience – looking after yourself and other stakeholders\nThe FCA – How they operate and interact with firms\nNon-Financial Misconduct – what you need to know!\n\n\nThe session will be hosted by Create Solutions and you will have the pleasure of meeting several Create Solutions Staff/consultants \n\n\nDate: 3rd June 2026 Time: 10:00am – 12:30pm (including breaks) \n\n\nCost: £325 plus vat per person \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \n\nBook your place
URL:https://createsolutions.co.uk/training/compliance-academy-building-your-strong-foundations-2/
CATEGORIES:Compliance Academy
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Compliance.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260610T100000
DTEND;TZID=Europe/London:20260610T113000
DTSTAMP:20260520T192407
CREATED:20260428T142751Z
LAST-MODIFIED:20260512T135921Z
UID:13168-1781085600-1781091000@createsolutions.co.uk
SUMMARY:NEW! CPR for Your Business: Culture. Purpose. Results
DESCRIPTION:Please don’t judge this as just another “bog standard” leadership course – this is for you\, but it’s for your business and for your customers! \nEven the strongest firms need a regular check. Under the FCA’s Consumer Duty\, leadership culture is under greater scrutiny than ever before and for good reason. \nWhen culture\, purpose\, and results are aligned\, both your people and customers thrive. CPR for Your Business delivers two focused sessions designed specifically for senior decision‑makers in regulated firms. \nThink of it as an executive health check for your business — ensuring operational resilience\, cultural fitness\, and leadership vitality. \n\n\n\nSession 1 – Prevention is Better Than Cure: Step back from the day‑to‑day to assess how your firm’s culture supports\npurpose and drives results. \n\n\n\n\nHow well your culture is working in practice \nSigns of fatigue or “business burnout”\nHow your leadership impacts performance\nHow it impacts customer outcomes (this is something the FCA are really interested in)\n\nSession 2 – It’s all in the Action \nBring your reflections back to the table. Be challenged and lets see the results of your observations and thoughts since the last session. Share with other leaders and explore ways to strengthen your firm’s cultural health. We have lots of useful information and stories to share with you. This could be turning point for your firm\, an investment\, the injection you need. \nBe prepared to walk away with an action plan. \n\n\n\nWhy attend:  \n\n\n\n\nDemonstrate proactive leadership under FCA expectations\nReinvigorate your firm’s purpose and direction\nBoost organisational wellbeing — from the top down\nInspire better results and stronger customer outcome\n\n\nDelivered by: Monika Sookhee\, a highly accomplished insurance professional with extensive experience in regulatory oversight\, governance and strategic leadership. \nDates: Session One: 10th June 2026 Session Two: 19th June \nTime: 10:00am – 11:30am \n\n\nCost: £395 +VAT per person for both sessions. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nRead More: New! CPR for Your Business \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/cpr-for-your-business-leadership-check/
CATEGORIES:CPR (Culture
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260624T100000
DTEND;TZID=Europe/London:20260624T113000
DTSTAMP:20260520T192407
CREATED:20260513T162006Z
LAST-MODIFIED:20260513T162447Z
UID:13260-1782295200-1782300600@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session Two - for Senior Managers
DESCRIPTION:From Rules to Real Life: What do the requirements really mean? An essential 90-minute workshop  \nIntroduction & Backdrop: \n\nWhat is NFM and why it’s being introduced in September 2026?\nThe FCA’s rationale – connection to culture\, conduct & trust in GI\n\nDemonstrating a Healthy Culture: \n\nWhat the FCA expects\nExamples of healthy/unhealthy culture signals\nIdentifying amber/red flags\n\nSpeaking Up & Supporting Staff: \n\nBarriers to speaking up\nRole of tone from the top\, training and leadership examples\nIdentifying amber/red flags\nCase study 1 – what would you do?\nA look at the HR & Regulatory consequences together\n\nPolicies\, Procedures & Record Keeping: \n\nWhat firms should review (e.g. bullying\, harassment\, grievance\, whistleblowing and D&I)\nGood vs Weak Record Keeping – what regulators could ask to see\n\nDelivered by: Penny Wardale FCIPD and Allison Belben \nDates: Session Two: 24th June 2026  (we highly recommend attending sessions two & three\, session three will take place on the 7th July 2026) \n\nTime: 10:00am – 11:30am \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/new-non-financial-misconduct-session-two-for-senior-managers-compliance-hr-and-those-responsible-for-implementing-embedding-the-rules-we-highly-recommend-attending-sessions-two-three/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260630T093000
DTEND;TZID=Europe/London:20260630T103000
DTSTAMP:20260520T192407
CREATED:20260514T133739Z
LAST-MODIFIED:20260514T133739Z
UID:13273-1782811800-1782815400@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Product\, Design & Vulnerability (supporting vulnerable customers)
DESCRIPTION:Can you evidence relevant formal training in your firm on this topic? Your Consumer Duty Board Report should certainly document if you have? \nWant to make sure your products and services work for vulnerable customers and meet Consumer Duty expectations? Join our VC Toolkit sessions for simple\, practical ways to build vulnerability into your design and customer journeys. You’ll learn how to improve customer outcomes\, reduce risk and show clear evidence of good practice\, no matter the size of your firm. \nThis session is essential for: \nAnybody who\, in their role that is involved in the Product/Service Design\, Quality Assurance\, Risk\, Compliance\, Senior Managers\, Complaints\, Customer Service\, Training or those responsible for Consumer Duty. \nBy attending\, delegates will: \n\nUnderstand the FCA expectations relating to customer vulnerability in product and service design\nExplain why supporting vulnerable customers matters\nRecognise how inclusive design benefits all customers\nIdentify customers’ practical needs and potential barriers within products and services\nApply reasonable adjustments to improve accessibility and usability\nUnderstand the role of user testing and customer insight in inclusive design\nIdentify ways to monitor and continuously improve outcomes for vulnerable customers\nPractical adjustments to products\, services and communications\n\n\nDate: 30th June 2026 \nTime: 9:30am – 10:30am \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/vc-toolkit-product-design-and-vulnerability-training/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260702T093000
DTEND;TZID=Europe/London:20260702T123000
DTSTAMP:20260520T192407
CREATED:20260515T073122Z
LAST-MODIFIED:20260515T073122Z
UID:13276-1782984600-1782995400@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 2nd July 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T093000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260520T192407
CREATED:20260515T075341Z
LAST-MODIFIED:20260515T075341Z
UID:13279-1794821400-1794832200@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 16th November 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance-2/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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