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UID:13135-1779271200-1779274800@createsolutions.co.uk
SUMMARY:Bitesize Session: Demonstrating Good Consumer Outcomes
DESCRIPTION:Want some ides on how to do this?  \nGood customer outcomes aren’t just a regulatory requirement — they’re the foundation of trust\, loyalty\, and long-term profitability. \nAs the FCA intensifies its focus on firms’ ability to evidence and demonstrate good outcomes\, now is the time to ensure your approach is both effective and future-ready. \nBuild confidence in evidencing outcomes\, strengthen your approach to Consumer Duty and gain practical insights to support compliance\, improve customer experience and drive better business results. \n\n\n\nWhat we will cover: \n\n\n\n\nExamples of Good and Poor Practices \nFCA expectations and what’s coming down the track\nDemonstrating Good Outcomes \nSome practical steps\, hints and tips\nConsumer Duty Board Reports – how mature is yours? what has changed?\nAre you prepared for the sign off of your 2026 Consumer Duty Board Report?\n\n\nDate: 20th May 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/bitesize-session-consumer-duty-good-outcomes-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260610T100000
DTEND;TZID=Europe/London:20260610T113000
DTSTAMP:20260430T060731
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LAST-MODIFIED:20260428T171911Z
UID:13168-1781085600-1781091000@createsolutions.co.uk
SUMMARY:NEW! CPR for Your Business: Culture. Purpose. Results
DESCRIPTION:Please don’t judge this as just another “bog standard” leadership course – this is for you\, but it’s for your business and for your customers! \nEven the strongest firms need a regular check. Under the FCA’s Consumer Duty\, leadership culture is under greater scrutiny than ever before and for good reason. \nWhen culture\, purpose\, and results are aligned\, both your people and customers thrive. CPR for Your Business delivers two focused sessions designed specifically for senior decision‑makers in regulated firms. \nThink of it as an executive health check for your business — ensuring operational resilience\, cultural fitness\, and leadership vitality. \n\n\n\nSession 1 – Prevention is Better Than Cure: Step back from the day‑to‑day to assess how your firm’s culture supports\npurpose and drives results. \n\n\n\n\nHow well your culture is working in practice \nSigns of fatigue or “business burnout”\nHow your leadership impacts performance\nHow it impacts customer outcomes (this is something the FCA are really interested in)\n\nSession 2 – It’s all in the Action \nBring your reflections back to the table. Be challenged and lets see the results of your observations and thoughts since the last session. Share with other leaders and explore ways to strengthen your firm’s cultural health. We have lots of useful information and stories to share with you. This could be turning point for your firm\, an investment\, the injection you need. \nBe prepared to walk away with an action plan. \n\n\n\nWhy attend:  \n\n\n\n\nDemonstrate proactive leadership under FCA expectations\nReinvigorate your firm’s purpose and direction\nBoost organisational wellbeing — from the top down\nInspire better results and stronger customer outcome\n\n\nDelivered by: Monika Sookhee\, a highly accomplished insurance professional with extensive experience in regulatory oversight\, governance and strategic leadership. \nDates: Session One: 10th June 2026 Session Two: 19th June \nTime: 10:00am – 11:30am \n\n\nCost: £395 +VAT per person for both sessions. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/cpr-for-your-business-leadership-check/
CATEGORIES:CPR (Culture
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/CPR-1.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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