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DTSTART;TZID=Europe/London:20260624T100000
DTEND;TZID=Europe/London:20260624T113000
DTSTAMP:20260520T192119
CREATED:20260513T162006Z
LAST-MODIFIED:20260513T162447Z
UID:13260-1782295200-1782300600@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session Two - for Senior Managers
DESCRIPTION:From Rules to Real Life: What do the requirements really mean? An essential 90-minute workshop  \nIntroduction & Backdrop: \n\nWhat is NFM and why it’s being introduced in September 2026?\nThe FCA’s rationale – connection to culture\, conduct & trust in GI\n\nDemonstrating a Healthy Culture: \n\nWhat the FCA expects\nExamples of healthy/unhealthy culture signals\nIdentifying amber/red flags\n\nSpeaking Up & Supporting Staff: \n\nBarriers to speaking up\nRole of tone from the top\, training and leadership examples\nIdentifying amber/red flags\nCase study 1 – what would you do?\nA look at the HR & Regulatory consequences together\n\nPolicies\, Procedures & Record Keeping: \n\nWhat firms should review (e.g. bullying\, harassment\, grievance\, whistleblowing and D&I)\nGood vs Weak Record Keeping – what regulators could ask to see\n\nDelivered by: Penny Wardale FCIPD and Allison Belben \nDates: Session Two: 24th June 2026  (we highly recommend attending sessions two & three\, session three will take place on the 7th July 2026) \n\nTime: 10:00am – 11:30am \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/new-non-financial-misconduct-session-two-for-senior-managers-compliance-hr-and-those-responsible-for-implementing-embedding-the-rules-we-highly-recommend-attending-sessions-two-three/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260630T093000
DTEND;TZID=Europe/London:20260630T103000
DTSTAMP:20260520T192119
CREATED:20260514T133739Z
LAST-MODIFIED:20260514T133739Z
UID:13273-1782811800-1782815400@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Product\, Design & Vulnerability (supporting vulnerable customers)
DESCRIPTION:Can you evidence relevant formal training in your firm on this topic? Your Consumer Duty Board Report should certainly document if you have? \nWant to make sure your products and services work for vulnerable customers and meet Consumer Duty expectations? Join our VC Toolkit sessions for simple\, practical ways to build vulnerability into your design and customer journeys. You’ll learn how to improve customer outcomes\, reduce risk and show clear evidence of good practice\, no matter the size of your firm. \nThis session is essential for: \nAnybody who\, in their role that is involved in the Product/Service Design\, Quality Assurance\, Risk\, Compliance\, Senior Managers\, Complaints\, Customer Service\, Training or those responsible for Consumer Duty. \nBy attending\, delegates will: \n\nUnderstand the FCA expectations relating to customer vulnerability in product and service design\nExplain why supporting vulnerable customers matters\nRecognise how inclusive design benefits all customers\nIdentify customers’ practical needs and potential barriers within products and services\nApply reasonable adjustments to improve accessibility and usability\nUnderstand the role of user testing and customer insight in inclusive design\nIdentify ways to monitor and continuously improve outcomes for vulnerable customers\nPractical adjustments to products\, services and communications\n\n\nDate: 30th June 2026 \nTime: 9:30am – 10:30am \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/vc-toolkit-product-design-and-vulnerability-training/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260702T093000
DTEND;TZID=Europe/London:20260702T123000
DTSTAMP:20260520T192119
CREATED:20260515T073122Z
LAST-MODIFIED:20260515T073122Z
UID:13276-1782984600-1782995400@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 2nd July 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T093000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260520T192119
CREATED:20260515T075341Z
LAST-MODIFIED:20260515T075341Z
UID:13279-1794821400-1794832200@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 16th November 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance-2/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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