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DTSTART;TZID=Europe/London:20260924T100000
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UID:13386-1790244000-1790247600@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Identifying Vulnerable Complainants
DESCRIPTION:Are you really getting complaints handling right? \nComplaints are inevitable – handled well\, they’re a source of insight; handled poorly\, they cost you in redress\, resource\, FOS fees and reputation. \nWho should attend: Complaints handlers\, Compliance & Risk teams\, trainers and anyone with oversight of monitoring and outcomes testing. \nRoot cause questions every firm should ask: \n\nWhat caused it – human error\, a training gap\, a process failure or a distribution chain issue?\nWas it a misunderstanding by the firm or the customer?\nHave any FCA rules or Consumer Duty Outcomes been breached?\nAre Vulnerable Complainants identified and handled appropriately?\nAre we delivering good outcomes – and what can we improve?\nIs root cause analysis being done\, including on customers who don’t complain?\nAre the Board and Management actively challenging results and monitoring handlers?\nIs outcomes testing in place with documented evidence?\n\n\nDate: 24th September 2026 \nTime: 10.00am – 11.00am \n\n\nCost: £29 +VAT per person \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \n\nBook your place
URL:https://createsolutions.co.uk/training/identifying-vulnerable-complainants/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20261116T093000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260625T074749Z
CREATED:20260515T075341Z
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UID:13279-1794821400-1794832200@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 16th November 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance-2/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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