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DTSTART;TZID=Europe/London:20260218T140000
DTEND;TZID=Europe/London:20260218T150000
DTSTAMP:20260404T111134
CREATED:20260130T171725Z
LAST-MODIFIED:20260130T171947Z
UID:12545-1771423200-1771426800@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Boundaries\, Communication & Signposting
DESCRIPTION:Understanding the boundaries and when and how to signpost customers to other organisations \nYou are not a trained counsellor and there is a limitation on what you can provide within your organisation. Part of the process is to offer customers the contact details of a support organisation. \nIs this good practice or are you passing the buck? \nIn this 1-hour training session\, we will share out insights on the importance of signposting customers to external support agencies\, together with how and when to do this in conversations so that the customer doesn’t feel fobbed off. \nLearning outcomes: \n\nUnderstanding internal support services and options before signposting\nUnderstand what signposting is and the benefits\nKnow boundaries and recognise the value of specialist services that can support customers\nHow and when to signpost in conversations\nGetting to know the organisations you’re signposting to\nBenefits of collaboration with external organisations\n\nSpeaker: Helen Pettifer is a leading authority on helping firms understand and deal with their vulnerable customers. \n\nDate: 18th February 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-boundaries-communication-signposting/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260309T150000
DTEND;TZID=Europe/London:20260309T160000
DTSTAMP:20260404T111134
CREATED:20260205T130014Z
LAST-MODIFIED:20260205T130834Z
UID:12581-1773068400-1773072000@createsolutions.co.uk
SUMMARY:Commercial Property Insurance - Avoiding the Underinsurance Trap
DESCRIPTION:If you work in Property Insurance – this session is for you!\nAlan will examine the critical issue of underinsurance in the UK property market and how to help clients avoid this trap. Underinsurance has worsened significantly with double-digit UK inflation\, and we’ll explore where inflation is heading next. \nA key problem: balance sheet figures differ from insurance requirements. Alan will highlight these differences to help you warn clients effectively! \nLearning Objectives: \n\nWhat clients actually need to take into account when settling buildings\, contents & stock sums insured\nMethods for assessing the value\nExplore why underinsurance is so common\nThe effects & problems for underinsurance for the client\nThe Brokers Duty\nIncreasing cause of professional indemnity claims against Brokers\nIt’s about protecting the customer\, protecting your business and protecting your reputation!\n\nOur Speaker: Alan Chandler is a widely respected insurance presenter who has guided thousands to ACII qualification\, including national prize winners. His webinars reach over 100\,000 people annually across the world. He has delivered training for major insurers and brokers and regularly provides technical and examination training for the Chartered Insurance Institute across the UK. \nCost: £19 plus vat per person \nAttendance counts towards your individual CPD. \nTo book: book online or email Deborah@createsolutions.co.uk / phone 0161 870 6637. \nThe session will be held via Zoom\, details will be included in the email confirmation when booking online or alternatively will be sent to delegates in advance of the session. \nBook your place
URL:https://createsolutions.co.uk/training/commercial_property_insurance_avoiding_the_underinsurance_trap/
CATEGORIES:Insurance Infusion
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Infusion-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260313T090000
DTEND;TZID=Europe/London:20260313T120000
DTSTAMP:20260404T111134
CREATED:20260130T143035Z
LAST-MODIFIED:20260130T143350Z
UID:12521-1773392400-1773403200@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 17 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 13th March 2026 \n\nTime: 9:00am – 12:00pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance-foundation-course/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/AYN-2-website-2.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260317T100000
DTEND;TZID=Europe/London:20260317T111500
DTSTAMP:20260404T111134
CREATED:20260130T114812Z
LAST-MODIFIED:20260130T143618Z
UID:12501-1773741600-1773746100@createsolutions.co.uk
SUMMARY:Bitesize Session: Non Financial Misconduct Rules have landed!
DESCRIPTION:Are you ready for the biggest change to FCA conduct rules in a decade? The FCA has gone ahead with its plans to extend regulation to cover bad behaviour\, even when it occurs outside the workplace. \nThe new rules come into force in September… \nThis is not just a rule change; it is a cultural shift. Serious misbehavior such as bullying at work\, may now go on a persons record and be reportable to the FCA. The new rules also catch some behaviour outside the office. \nSeptember 2026 may seem a long way off\, but you should prepare now\, don’t wait until it’s too late! \nWhat we will cover in your time with us: \n\nRecap on existing rules – a review of the current Conduct Rules\nWhat does Non-Financial Misconduct mean?\nHow these new rules differ from and coincide with existing Conduct Rules\nWhy the FCA introduced these rules\nWho it applies to in your firm\nWhen it applies – Understanding the activities and circumstances where these rules apply\nGetting ready – Understand what you need to do to be ready for the September 2026 deadline\n\nThis session is specifically designed for individuals responsible for implementing the Conduct Rules under the SMCR\, including: \n\nSMF Role Holders\nBusiness Strategy Leaders\nRisk Managers\nCompliance Officers\n\n\nDate: 17th March 2026 \nTime: 10:00am – 11:15am \n\n\nCost: Free of charge to Create Solutions clients or £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/bitesize-session-conduct-rules-sept-2026/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260318T140000
DTEND;TZID=Europe/London:20260318T150000
DTSTAMP:20260404T111134
CREATED:20260227T170908Z
LAST-MODIFIED:20260227T172425Z
UID:12765-1773842400-1773846000@createsolutions.co.uk
SUMMARY:Upping Your Game: More Than Meets the Eye
DESCRIPTION:Vulnerability training with a difference….Are you ready to have a go? \n\nMore Than Meets the Eye is an interactive training card game that challenges you and your team to see things from a new perspective.\nUsing a clever mix of avatars\, life events\, and health conditions\, you’ll step into your customers’ shoes to explore how real-life circumstances shape their experience with your organisation.\nIn this 1-hour interactive session\, you’ll play the digital version of the game — creating realistic customer scenarios and uncovering the hidden factors that drive behaviour and vulnerability.\n\nTogether\, we’ll tackle questions like: \n\nWhat approach should we take during the conversation?\nWhat reasonable adjustments will help this customer?\nWhat challenges might they be facing?\nWhat do we need to change to improve our process?\nHow can we create better outcomes for every customer?\n\n\nDate: 18th March 2026 \nTime: 2.00pm – 3.00pm \n\n\nCost: £29 plus vat per person \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/interactive-vulnerability-training-session-with-a-difference/
CATEGORIES:Interactive training
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/02/MTMTE.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260319T140000
DTEND;TZID=Europe/London:20260319T150000
DTSTAMP:20260404T111134
CREATED:20260312T121229Z
LAST-MODIFIED:20260312T124659Z
UID:12867-1773928800-1773932400@createsolutions.co.uk
SUMMARY:Bitesize Session: New FCA Consumer Credit Return now on RegData (CCR0009)
DESCRIPTION:Be prepared. Join us on this Walkthrough next week… \nCCR009 is a new FCA regulatory return for consumer credit firms\, used to collect data on credit broking \nThis session is relevant to those that have permission for the above \nDuring the session we will walk you through the return and answer any questions you may have. \n\nThe CCR009 consumer credit regulatory return has been introduced by the FCA; it will eventually replace some other CCR returns.\nApplies to firms with permission for credit broking\nIt collects information on permissions\, business model\, marketing\, revenue and staff to support the FCA’s supervision and data-led approach\n\nIn this session we will have a look at the new return: \n\nWho must submit and when\nThe deadlines and periods\nWhy the FCA are collecting this data\n\nThis session is essential for anyone who is responsible for collecting the relevant FCA Data for the returns and for Senior Management/Compliance/Risk/Finance etc. to understand the changes and be prepared and ahead of the game so that they have the data ready for submission by the deadlines. \n\nDate: 19th March 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/fca-ccr009-regdata-consumer-credit-return-session/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260323T100000
DTEND;TZID=Europe/London:20260323T104500
DTSTAMP:20260404T111134
CREATED:20260213T104554Z
LAST-MODIFIED:20260213T104607Z
UID:12640-1774260000-1774262700@createsolutions.co.uk
SUMMARY:Wellbeing: Prioritising Mental Health in the Workplace\, Small Steps\, Big Impact
DESCRIPTION:This session explores why mental health matters at work and how small\, consistent actions can make a big and meaningful difference! \nThrough mindfulness\, open discussion and practical reflection\, attendees will consider simple ways to support their own wellbeing and contribute to a healthier workplace culture. \nRose\, Rose\, Thorn\, Bud: A reflective exercise inviting participants to consider recent positives\, challenges and something they’re looking forward to – helping to normalise open\, balanced conversations about wellbeing. \nManaging Stress and Building Resilience: Practical tools including the stress container model to help manage pressure and strengthen resilience in everyday work life. \nSpeaker: Sha Hussain\, award-winning wellbeing consultant and former London Healthy Workplace Award verifier. Trained in the Science of Wellbeing (Yale University)\, Run Coach and Mental Wellbeing in Sports & Physical Activity. \n\nDate: 23rd March 2026 \nTime: 10:00am – 10:45am \n\n\nCost: Free of charge \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/wellbeing-session-mental-health-in-small-steps-big-impact/
CATEGORIES:Wellbeing Sessions
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Wellbeing-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260415T140000
DTEND;TZID=Europe/London:20260415T150000
DTSTAMP:20260404T111134
CREATED:20260325T093224Z
LAST-MODIFIED:20260325T093602Z
UID:13033-1776261600-1776265200@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: How do Mental Health & Addiction  impact Vulnerability
DESCRIPTION:Mental health and addiction are often hidden\, complex and closely linked. Customers may not disclose what they are experiencing\, yet it can significantly affect how they engage\, make decisions and cope with processes. \nSo how do you recognise the signs and how do you respond appropriately without overstepping your role? \nIn this 1-hour training session\, we will share practical insights into how mental health and addiction influence customer behaviour\, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time. \nLearning outcomes: \n\nUnderstanding mental health\, addiction and how they overlap\nThe mental health continuum and why vulnerability is not fixed\nHow mental health and addiction impact understanding\, decision making and engagement\nRecognising behavioral cues and ‘red flags’ without relying on disclosure\nPractical techniques for indentifying vulnerability in customer interactions\nAdapting communication to support customers effectively\nKnowing your role\, boundaries and when to signpost to external support\n\nSpeaker: Jasbinder Kaur; with 30+ years across NHS\, education and charities\, Jasbiner delivers training on disability\, domestic abuse\, mental health and financial wellbeing\, promoting equality\, empowerment and engagement. \n\nDate: 15th April 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-how-do-mental-health-addiction-impact-vulnerability/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260430T100000
DTEND;TZID=Europe/London:20260430T110000
DTSTAMP:20260404T111134
CREATED:20260325T111755Z
LAST-MODIFIED:20260325T112821Z
UID:13038-1777543200-1777546800@createsolutions.co.uk
SUMMARY:Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
DESCRIPTION:A 1‑hour bitesize session for anybody involved in the customer journey! \nWhy attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear\, practical actions you can use immediately. \nWho’s it for?  \n\nSenior Leaders accountable for Consumer Duty\nProduct\, Marketing and Customer journey owners\nRisk\, Compliance\, and Customer insight teams\n\nWhy it matters: Weak customer understanding can lead to mis-selling\, complaints and possible regulatory scrutiny. The FCA expects firms to design\, test and evidence that customers genuinely understand your products and communications. \n\n\n\nYou will learn how to: \n\n\n\n\nApply the FCA’s latest insights\nSpot and fix common communication failures\nTest\, measure and evidence genuine understanding\nIdentify your top immediate Consumer Duty actions\n\n\nDate: 30th April 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/consumer-duty-consumer-understanding-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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