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DTSTART;TZID=Europe/London:20260319T140000
DTEND;TZID=Europe/London:20260319T150000
DTSTAMP:20260430T063606
CREATED:20260312T121229Z
LAST-MODIFIED:20260312T124659Z
UID:12867-1773928800-1773932400@createsolutions.co.uk
SUMMARY:Bitesize Session: New FCA Consumer Credit Return now on RegData (CCR0009)
DESCRIPTION:Be prepared. Join us on this Walkthrough next week… \nCCR009 is a new FCA regulatory return for consumer credit firms\, used to collect data on credit broking \nThis session is relevant to those that have permission for the above \nDuring the session we will walk you through the return and answer any questions you may have. \n\nThe CCR009 consumer credit regulatory return has been introduced by the FCA; it will eventually replace some other CCR returns.\nApplies to firms with permission for credit broking\nIt collects information on permissions\, business model\, marketing\, revenue and staff to support the FCA’s supervision and data-led approach\n\nIn this session we will have a look at the new return: \n\nWho must submit and when\nThe deadlines and periods\nWhy the FCA are collecting this data\n\nThis session is essential for anyone who is responsible for collecting the relevant FCA Data for the returns and for Senior Management/Compliance/Risk/Finance etc. to understand the changes and be prepared and ahead of the game so that they have the data ready for submission by the deadlines. \n\nDate: 19th March 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/fca-ccr009-regdata-consumer-credit-return-session/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260323T100000
DTEND;TZID=Europe/London:20260323T104500
DTSTAMP:20260430T063606
CREATED:20260213T104554Z
LAST-MODIFIED:20260213T104607Z
UID:12640-1774260000-1774262700@createsolutions.co.uk
SUMMARY:Wellbeing: Prioritising Mental Health in the Workplace\, Small Steps\, Big Impact
DESCRIPTION:This session explores why mental health matters at work and how small\, consistent actions can make a big and meaningful difference! \nThrough mindfulness\, open discussion and practical reflection\, attendees will consider simple ways to support their own wellbeing and contribute to a healthier workplace culture. \nRose\, Rose\, Thorn\, Bud: A reflective exercise inviting participants to consider recent positives\, challenges and something they’re looking forward to – helping to normalise open\, balanced conversations about wellbeing. \nManaging Stress and Building Resilience: Practical tools including the stress container model to help manage pressure and strengthen resilience in everyday work life. \nSpeaker: Sha Hussain\, award-winning wellbeing consultant and former London Healthy Workplace Award verifier. Trained in the Science of Wellbeing (Yale University)\, Run Coach and Mental Wellbeing in Sports & Physical Activity. \n\nDate: 23rd March 2026 \nTime: 10:00am – 10:45am \n\n\nCost: Free of charge \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/wellbeing-session-mental-health-in-small-steps-big-impact/
CATEGORIES:Wellbeing Sessions
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Wellbeing-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260415T140000
DTEND;TZID=Europe/London:20260415T150000
DTSTAMP:20260430T063606
CREATED:20260325T093224Z
LAST-MODIFIED:20260325T093602Z
UID:13033-1776261600-1776265200@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: How do Mental Health & Addiction  impact Vulnerability
DESCRIPTION:Mental health and addiction are often hidden\, complex and closely linked. Customers may not disclose what they are experiencing\, yet it can significantly affect how they engage\, make decisions and cope with processes. \nSo how do you recognise the signs and how do you respond appropriately without overstepping your role? \nIn this 1-hour training session\, we will share practical insights into how mental health and addiction influence customer behaviour\, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time. \nLearning outcomes: \n\nUnderstanding mental health\, addiction and how they overlap\nThe mental health continuum and why vulnerability is not fixed\nHow mental health and addiction impact understanding\, decision making and engagement\nRecognising behavioral cues and ‘red flags’ without relying on disclosure\nPractical techniques for indentifying vulnerability in customer interactions\nAdapting communication to support customers effectively\nKnowing your role\, boundaries and when to signpost to external support\n\nSpeaker: Jasbinder Kaur; with 30+ years across NHS\, education and charities\, Jasbiner delivers training on disability\, domestic abuse\, mental health and financial wellbeing\, promoting equality\, empowerment and engagement. \n\nDate: 15th April 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-how-do-mental-health-addiction-impact-vulnerability/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260430T100000
DTEND;TZID=Europe/London:20260430T110000
DTSTAMP:20260430T063606
CREATED:20260325T111755Z
LAST-MODIFIED:20260325T112821Z
UID:13038-1777543200-1777546800@createsolutions.co.uk
SUMMARY:Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
DESCRIPTION:A 1‑hour bitesize session for anybody involved in the customer journey! \nWhy attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear\, practical actions you can use immediately. \nWho’s it for?  \n\nSenior Leaders accountable for Consumer Duty\nProduct\, Marketing and Customer journey owners\nRisk\, Compliance\, and Customer insight teams\n\nWhy it matters: Weak customer understanding can lead to mis-selling\, complaints and possible regulatory scrutiny. The FCA expects firms to design\, test and evidence that customers genuinely understand your products and communications. \n\n\n\nYou will learn how to: \n\n\n\n\nApply the FCA’s latest insights\nSpot and fix common communication failures\nTest\, measure and evidence genuine understanding\nIdentify your top immediate Consumer Duty actions\n\n\nDate: 30th April 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/consumer-duty-consumer-understanding-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260520T100000
DTEND;TZID=Europe/London:20260520T110000
DTSTAMP:20260430T063606
CREATED:20260415T075815Z
LAST-MODIFIED:20260415T080324Z
UID:13135-1779271200-1779274800@createsolutions.co.uk
SUMMARY:Bitesize Session: Demonstrating Good Consumer Outcomes
DESCRIPTION:Want some ides on how to do this?  \nGood customer outcomes aren’t just a regulatory requirement — they’re the foundation of trust\, loyalty\, and long-term profitability. \nAs the FCA intensifies its focus on firms’ ability to evidence and demonstrate good outcomes\, now is the time to ensure your approach is both effective and future-ready. \nBuild confidence in evidencing outcomes\, strengthen your approach to Consumer Duty and gain practical insights to support compliance\, improve customer experience and drive better business results. \n\n\n\nWhat we will cover: \n\n\n\n\nExamples of Good and Poor Practices \nFCA expectations and what’s coming down the track\nDemonstrating Good Outcomes \nSome practical steps\, hints and tips\nConsumer Duty Board Reports – how mature is yours? what has changed?\nAre you prepared for the sign off of your 2026 Consumer Duty Board Report?\n\n\nDate: 20th May 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/bitesize-session-consumer-duty-good-outcomes-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260610T100000
DTEND;TZID=Europe/London:20260610T113000
DTSTAMP:20260430T063606
CREATED:20260428T142751Z
LAST-MODIFIED:20260428T171911Z
UID:13168-1781085600-1781091000@createsolutions.co.uk
SUMMARY:NEW! CPR for Your Business: Culture. Purpose. Results
DESCRIPTION:Please don’t judge this as just another “bog standard” leadership course – this is for you\, but it’s for your business and for your customers! \nEven the strongest firms need a regular check. Under the FCA’s Consumer Duty\, leadership culture is under greater scrutiny than ever before and for good reason. \nWhen culture\, purpose\, and results are aligned\, both your people and customers thrive. CPR for Your Business delivers two focused sessions designed specifically for senior decision‑makers in regulated firms. \nThink of it as an executive health check for your business — ensuring operational resilience\, cultural fitness\, and leadership vitality. \n\n\n\nSession 1 – Prevention is Better Than Cure: Step back from the day‑to‑day to assess how your firm’s culture supports\npurpose and drives results. \n\n\n\n\nHow well your culture is working in practice \nSigns of fatigue or “business burnout”\nHow your leadership impacts performance\nHow it impacts customer outcomes (this is something the FCA are really interested in)\n\nSession 2 – It’s all in the Action \nBring your reflections back to the table. Be challenged and lets see the results of your observations and thoughts since the last session. Share with other leaders and explore ways to strengthen your firm’s cultural health. We have lots of useful information and stories to share with you. This could be turning point for your firm\, an investment\, the injection you need. \nBe prepared to walk away with an action plan. \n\n\n\nWhy attend:  \n\n\n\n\nDemonstrate proactive leadership under FCA expectations\nReinvigorate your firm’s purpose and direction\nBoost organisational wellbeing — from the top down\nInspire better results and stronger customer outcome\n\n\nDelivered by: Monika Sookhee\, a highly accomplished insurance professional with extensive experience in regulatory oversight\, governance and strategic leadership. \nDates: Session One: 10th June 2026 Session Two: 19th June \nTime: 10:00am – 11:30am \n\n\nCost: £395 +VAT per person for both sessions. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/cpr-for-your-business-leadership-check/
CATEGORIES:CPR (Culture
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/CPR-1.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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