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SUMMARY:Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
DESCRIPTION:A 1‑hour bitesize session for anybody involved in the customer journey! \nWhy attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear\, practical actions you can use immediately. \nWho’s it for?  \n\nSenior Leaders accountable for Consumer Duty\nProduct\, Marketing and Customer journey owners\nRisk\, Compliance\, and Customer insight teams\n\nWhy it matters: Weak customer understanding can lead to mis-selling\, complaints and possible regulatory scrutiny. The FCA expects firms to design\, test and evidence that customers genuinely understand your products and communications. \n\n\n\nYou will learn how to: \n\n\n\n\nApply the FCA’s latest insights\nSpot and fix common communication failures\nTest\, measure and evidence genuine understanding\nIdentify your top immediate Consumer Duty actions\n\n\nDate: 30th April 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/consumer-duty-consumer-understanding-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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