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DTSTART;TZID=Europe/London:20260521T100000
DTEND;TZID=Europe/London:20260521T113000
DTSTAMP:20260613T152225
CREATED:20260507T083036Z
LAST-MODIFIED:20260507T125721Z
UID:13182-1779357600-1779363000@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session One - suitable for all staff
DESCRIPTION:An essential 90-minute workshop for employees at all levels\, providing a clear and practical introduction to the FCA’s new Non-Financial Misconduct (NFM) rules.  \nThis session will explore the new rules\, why they matter\, and how they will affect individuals and firms across the financial services sector. We will also revisit the FCA’s existing Code of Conduct and Fitness and Propriety requirements. This will help staff understand how the new framework builds on current regulatory expectations. \n\n\n\nSession 1 – Prevention is Better Than Cure: Step back from the day‑to‑day to assess how your firm’s culture supports\npurpose and drives results. \n\n\n\n\nWhat is Non-Financial Misconduct?\nWhy is it important?\nWhen do the new rules take effect?\nFCA Code of Conduct and Fitness & Propriety refresher\nWho is responsible for meeting regulatory expectations?\nHow the rules may impact staff at all levels\nExamples of behaviours (inside and outside the workplace) that may constitute Non-Financial Misconduct\nCase studies\n\n  \nThis session will help staff understand what Non-Financial Misconduct means\, why it is being introduced and how the rules coming into effect in Sept 2026 affect them and their responsibilities. \n\nDelivered by: Allison Belben and Penny Wardale FCIPD \nDates: Session One: 21st May 2026 (further sessions will be announced soon\, specifically for Senior Managers and anybody responsible for implementation and embedding the new rules) \nTime: 10:00am – 11:30am \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/non-financial-misconduct-workshop-march-2026/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260603T100000
DTEND;TZID=Europe/London:20260603T123000
DTSTAMP:20260613T152225
CREATED:20260505T161607Z
LAST-MODIFIED:20260527T140043Z
UID:13193-1780480800-1780489800@createsolutions.co.uk
SUMMARY:Compliance Academy: Building Your Strong Foundations
DESCRIPTION:Being in a Compliance Officer role\, you wear many hats and get involved in so many projects. You may feel pulled from pillar to post or that you are spinning plates (sound familiar?) It’s an exciting and responsible role. One which can make a massive difference to the success of the business and one where it can’t stand still. \n\n\nThis session is for those who have a compliance/risk role but is also good for those who have an SMF function/directors of companies. Build your CPD and be well equipped. \n\n\nDuring the session we will discuss and explore the following topics: \n\n\nHow the Compliance Officer role is changing – Risks and Opportunities\nA recap on SMCR\nGovernance and risk management – your link and why this is important\nConsumer Duty – your role in delivering good outcomes\nHaving your fingers on the pulse\nResilience – looking after yourself and other stakeholders\nThe FCA – How they operate and interact with firms\nNon-Financial Misconduct – what you need to know!\n\n\nThe session will be hosted by Create Solutions and you will have the pleasure of meeting several Create Solutions Staff/consultants \n\n\nDate: 3rd June 2026 Time: 10:00am – 12:30pm (including breaks) \n\n\nCost: £325 plus vat per person \nRead More: Building Your Strong Foundations \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \n\nBook your place
URL:https://createsolutions.co.uk/training/compliance-academy-building-your-strong-foundations-2/
CATEGORIES:Compliance Academy
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Compliance.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260617T100000
DTEND;TZID=Europe/London:20260617T120000
DTSTAMP:20260613T152225
CREATED:20260526T152331Z
LAST-MODIFIED:20260527T143829Z
UID:13355-1781690400-1781697600@createsolutions.co.uk
SUMMARY:Compliance Academy: Making Compliant Sales
DESCRIPTION:This session covers the various ICOBS requirements\, the important concepts in Insurance Distribution\, what to look for in creating or reviewing your Sales Process\, and writing and checking your Financial Promotions. It also covers the practical application of the Consumer Duty: Consumer Understanding Outcome.  \nWe will look at where the FCA’s focus is\, learn some lessons\, and share best practice. \nIt is ideal for those who are new to the Compliance role or are wanting to refresh or increase their knowledge and understanding of this topic with the very latest information. \n\n\nDuring the session we will discuss and explore the following topics: \n\n\nSimplifying your Documentation\nEverything the customer needs to know\nSales Monitoring and why it is essential\nConsumers and Commercial Customers – Insurance law and how to explain information disclosure\nHow to explain Advised & Non-Advised Sales\nDemands & Needs\nConflicts of Interest disclosures\nPremium Finance – all the information to provide to the customer\nCompleting the Sale\nProduct Specific Rules of ICOBS\, including the Consumer Renewal Rules and many others\nAdd-ons\nFinancial Promotions\nThe Consumer Understanding Outcome under the Consumer Duty\n\n\nDate: 17th June 2026 \nTime: 10:00am – 12:00pm (including breaks) \n\n\nCost: £325 plus vat per person \nRead More: Making Compliant Sales \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \n\nBook your place
URL:https://createsolutions.co.uk/training/making-compliant-sales-consumer-duty-training/
CATEGORIES:Compliance Academy
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Compliance.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260622T100000
DTEND;TZID=Europe/London:20260622T113000
DTSTAMP:20260613T152225
CREATED:20260527T114501Z
LAST-MODIFIED:20260527T120106Z
UID:13361-1782122400-1782127800@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session One - suitable for all staff
DESCRIPTION:DUE TO POPULAR DEMAND – A Re-Run: An essential 90-minute workshop for employees at all levels\, providing a clear and practical introduction to the FCA’s new Non-Financial Misconduct (NFM) rules.  \nThis session will explore the new rules\, why they matter\, and how they will affect individuals and firms across the financial services sector. We will also revisit the FCA’s existing Code of Conduct and Fitness and Propriety requirements. This will help staff understand how the new framework builds on current regulatory expectations. \n\n\n\nSession 1 – Prevention is Better Than Cure: Step back from the day‑to‑day to assess how your firm’s culture supports\npurpose and drives results. \n\n\n\n\nWhat is Non-Financial Misconduct?\nWhy is it important?\nWhen do the new rules take effect?\nFCA Code of Conduct and Fitness & Propriety refresher\nWho is responsible for meeting regulatory expectations?\nHow the rules may impact staff at all levels\nExamples of behaviours (inside and outside the workplace) that may constitute Non-Financial Misconduct\nCase studies\n\n  \nThis session will help staff understand what Non-Financial Misconduct means\, why it is being introduced and how the rules coming into effect in Sept 2026 affect them and their responsibilities. \n\nDelivered by: Allison Belben and Penny Wardale FCIPD \nDates: Session One Re-Run: 22nd June 2026 (further sessions will be announced soon\, specifically for Senior Managers and anybody responsible for implementation and embedding the new rules) \nTime: 10:00am – 11:30am \nPlease note: this is a re-run of the session that took place on the 21st May 2026 \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/new-non-financial-misconduct-session-one-suitable-for-all-staff/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260624T100000
DTEND;TZID=Europe/London:20260624T113000
DTSTAMP:20260613T152225
CREATED:20260513T162006Z
LAST-MODIFIED:20260527T150437Z
UID:13260-1782295200-1782300600@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session Two - for Senior Managers
DESCRIPTION:From Rules to Real Life: What do the requirements really mean? An essential 90-minute workshop  \nIntroduction & Backdrop: \n\nWhat is NFM and why it’s being introduced in September 2026?\nThe FCA’s rationale – connection to culture\, conduct & trust in GI\n\nDemonstrating a Healthy Culture: \n\nWhat the FCA expects\nExamples of healthy/unhealthy culture signals\nIdentifying amber/red flags\n\nSpeaking Up & Supporting Staff: \n\nBarriers to speaking up\nRole of tone from the top\, training and leadership examples\nIdentifying amber/red flags\nCase study 1 – what would you do?\nA look at the HR & Regulatory consequences together\n\nPolicies\, Procedures & Record Keeping: \n\nWhat firms should review (e.g. bullying\, harassment\, grievance\, whistleblowing and D&I)\nGood vs Weak Record Keeping – what regulators could ask to see\n\nDelivered by: Penny Wardale FCIPD and Allison Belben \nDates: Session Two: 24th June 2026  (we highly recommend attending sessions two & three\, session three will take place on the 7th July 2026) \n\nTime: 10:00am – 11:30am \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/new-non-financial-misconduct-session-two/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260630T093000
DTEND;TZID=Europe/London:20260630T103000
DTSTAMP:20260613T152225
CREATED:20260514T133739Z
LAST-MODIFIED:20260514T133739Z
UID:13273-1782811800-1782815400@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Product\, Design & Vulnerability (supporting vulnerable customers)
DESCRIPTION:Can you evidence relevant formal training in your firm on this topic? Your Consumer Duty Board Report should certainly document if you have? \nWant to make sure your products and services work for vulnerable customers and meet Consumer Duty expectations? Join our VC Toolkit sessions for simple\, practical ways to build vulnerability into your design and customer journeys. You’ll learn how to improve customer outcomes\, reduce risk and show clear evidence of good practice\, no matter the size of your firm. \nThis session is essential for: \nAnybody who\, in their role that is involved in the Product/Service Design\, Quality Assurance\, Risk\, Compliance\, Senior Managers\, Complaints\, Customer Service\, Training or those responsible for Consumer Duty. \nBy attending\, delegates will: \n\nUnderstand the FCA expectations relating to customer vulnerability in product and service design\nExplain why supporting vulnerable customers matters\nRecognise how inclusive design benefits all customers\nIdentify customers’ practical needs and potential barriers within products and services\nApply reasonable adjustments to improve accessibility and usability\nUnderstand the role of user testing and customer insight in inclusive design\nIdentify ways to monitor and continuously improve outcomes for vulnerable customers\nPractical adjustments to products\, services and communications\n\n\nDate: 30th June 2026 \nTime: 9:30am – 10:30am \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/vc-toolkit-product-design-and-vulnerability-training/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260702T093000
DTEND;TZID=Europe/London:20260702T123000
DTSTAMP:20260613T152225
CREATED:20260515T073122Z
LAST-MODIFIED:20260515T073122Z
UID:13276-1782984600-1782995400@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 2nd July 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260706T140000
DTEND;TZID=Europe/London:20260706T150000
DTSTAMP:20260613T152225
CREATED:20260527T130950Z
LAST-MODIFIED:20260527T131146Z
UID:13367-1783346400-1783350000@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Creating a strong culture around Vulnerability
DESCRIPTION:Tone from the Top – Building a Culture that Delivers for Vulnerable Customers \nYou can have the best policies\, frameworks and training in place—but if your culture doesn’t support them\, good customer outcomes simply won’t follow. \nUnder the Consumer Duty\, firms are expected not just to say the right things\, but to consistently do them. That starts with tone from the top and flows through every level of the organisation. \nSo how do you move from “it’s documented” to “this is how we really behave”? \nIn this practical 1-hour toolkit session\, we’ll help you understand what a strong vulnerability culture really looks like—and how to embed it so it drives confident decision-making\, supports your people\, and delivers better outcomes for customers. \nIn this session\, we’ll cover: \n\nWhat “culture” means in the context of vulnerability and Consumer Duty\nHow leadership tone\, colleague behaviour and psychological safety shape customer outcomes\nWhere vulnerability expectations intersect with conduct and non-financial misconduct\nThe warning signs of a weak or inconsistent culture\nWhat good looks like—from senior leadership through to frontline teams\nPractical steps to embed\, evidence and strengthen your vulnerability culture day to day\n\n\nDate: 6th July 2026 \nTime: 2.00pm – 3.00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/tone-from-the-top-vulnerability-culture-consumer-duty/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260707T100000
DTEND;TZID=Europe/London:20260707T113000
DTSTAMP:20260613T152225
CREATED:20260611T123518Z
LAST-MODIFIED:20260611T123518Z
UID:13391-1783418400-1783423800@createsolutions.co.uk
SUMMARY:NEW! Non-Financial Misconduct: Session Three - for Senior Managers
DESCRIPTION:Embedding Non-Financial Misconduct Requirements into Governance\, Oversight and Day-to-Day Operations \nRecap & Re-focus: \n\nThis course is open to those who attended session Two\, it will equally benefit those that didn’t. It is not a compulsory requirement to join this session.\n\nGovernance & Accountability:  \n\nSenior Manager Responsibilities  \nOversight and Ownership\nOn/Off duty\n\nFitness & Propriety: \n\nPractical implications\nCertification considerations \n\nReporting & Case Handling: \n\nReporting routes\nEscalation and Confidentiality \n\nMonitoring & Evidence: \n\nWhat firms should track\nDemonstrating compliance  \n\nDelivered by: Penny Wardale FCIPD and Allison Belben \nDates: Session Three: 7th July 2026 \n\nTime: 10:00am – 11:30am \n\n\nCost: £79 +VAT per person: book 4 places and receive the 5th place FREE! (use code nmfc if bookings 5 places) \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/embedding-non-financial-misconduct-governance-oversight-operations/
CATEGORIES:NFMC
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/New.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260709T100000
DTEND;TZID=Europe/London:20260709T120000
DTSTAMP:20260613T152225
CREATED:20260612T083829Z
LAST-MODIFIED:20260612T130230Z
UID:13397-1783591200-1783598400@createsolutions.co.uk
SUMMARY:Compliance Academy: Complaints Handling
DESCRIPTION:Would Your Sales Process Pass FCA Scrutiny? \nAs Compliance professionals\, you play a crucial role in ensuring that your organisation adheres to regulatory standards and maintains the highest levels of integrity and customer trust. \nIn this module\, we will explore the key strategies and best practices for managing and resolving customer complaints from a Compliance Officers perspective. \nOur aim is to provide you with the necessary tools and insights to improve customer satisfaction and uphold trust. \n\n\nDuring the session we will discuss and explore the following topics: \n\n\nThe Compliance Officers role in ensuring the firm meets the FCA rules and expectations \nThe importance of sufficient and effective oversight of complaints from recognition to resolution\nThe importance of conducting Root Cause Analysis and how good quality Management information is crucial\nDealing with Vulnerable Complainants\nComplaints recognition and reporting\nOutcomes testing – what this may look like\nDuring the session\, we will look at some good and bad practice and the consequences\n\n\nThe Create Solutions Compliance Academy is a series of modules that are designed to help increase knowledge\, skills and understanding of the regulatory requirements\, but also how to practically apply the requirements on a day-to-day basis. \nDate: 9th July 2026 \nTime: 10:00am – 12:00pm (including breaks) \n\n\nCost: £325 plus vat per person \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance or within your automated confirmation email \n\nBook your place
URL:https://createsolutions.co.uk/training/effective-compliance-complaints-handling-fca/
CATEGORIES:Compliance Academy
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Compliance.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261116T093000
DTEND;TZID=Europe/London:20261116T123000
DTSTAMP:20260613T152225
CREATED:20260515T075341Z
LAST-MODIFIED:20260515T075341Z
UID:13279-1794821400-1794832200@createsolutions.co.uk
SUMMARY:All you need to know about Insurance!
DESCRIPTION:Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 20 years and hundreds of people from our industry have benefited from attending\, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder! \nThis is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher. \nIt is an ideal opportunity to invest in your staff\, refresh their knowledge and remind them what an important\, valuable and interesting industry we work in. \nHere’s what we will cover: \n\nWhat is insurance and why we have it?\nThe insurance market and the changing face of our industry\nHow insurance works\nThe insurance principles\nThe different types of insurance – you will be amazed at what can be insured!\nHow insurance is transacted\nA brief look at Underwriting and Claims practices\nA brief introduction into how we are regulated\, an overview of the FCA’s Code of Conduct\, Vulnerable Customers and Consumer Duty\nWhat they don’t tell you in the textbooks!\n\nOur trainer: Alan Chandler is a very experienced\, professional and engaging trainer\, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting! \nDate: 16th November 2026 \n\nTime: 9:30am – 12:30pm (this will include a comfort break and a chance to fill up your cuppa) \n\n\nCost: £89 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/all-you-need-to-know-about-insurance-2/
CATEGORIES:AYN
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Need-to-Know.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
END:VEVENT
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