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DTSTART;TZID=Europe/London:20260415T140000
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DTSTAMP:20260520T130317
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UID:13033-1776261600-1776265200@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: How do Mental Health & Addiction  impact Vulnerability
DESCRIPTION:Mental health and addiction are often hidden\, complex and closely linked. Customers may not disclose what they are experiencing\, yet it can significantly affect how they engage\, make decisions and cope with processes. \nSo how do you recognise the signs and how do you respond appropriately without overstepping your role? \nIn this 1-hour training session\, we will share practical insights into how mental health and addiction influence customer behaviour\, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time. \nLearning outcomes: \n\nUnderstanding mental health\, addiction and how they overlap\nThe mental health continuum and why vulnerability is not fixed\nHow mental health and addiction impact understanding\, decision making and engagement\nRecognising behavioral cues and ‘red flags’ without relying on disclosure\nPractical techniques for indentifying vulnerability in customer interactions\nAdapting communication to support customers effectively\nKnowing your role\, boundaries and when to signpost to external support\n\nSpeaker: Jasbinder Kaur; with 30+ years across NHS\, education and charities\, Jasbiner delivers training on disability\, domestic abuse\, mental health and financial wellbeing\, promoting equality\, empowerment and engagement. \n\nDate: 15th April 2026 \nTime: 2:00pm – 3:00pm \n\n\nCost: £29 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nBook your place
URL:https://createsolutions.co.uk/training/mini-vc-toolkit-how-do-mental-health-addiction-impact-vulnerability/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Vulnerability-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260430T100000
DTEND;TZID=Europe/London:20260430T110000
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CREATED:20260325T111755Z
LAST-MODIFIED:20260325T112821Z
UID:13038-1777543200-1777546800@createsolutions.co.uk
SUMMARY:Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
DESCRIPTION:A 1‑hour bitesize session for anybody involved in the customer journey! \nWhy attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear\, practical actions you can use immediately. \nWho’s it for?  \n\nSenior Leaders accountable for Consumer Duty\nProduct\, Marketing and Customer journey owners\nRisk\, Compliance\, and Customer insight teams\n\nWhy it matters: Weak customer understanding can lead to mis-selling\, complaints and possible regulatory scrutiny. The FCA expects firms to design\, test and evidence that customers genuinely understand your products and communications. \n\n\n\nYou will learn how to: \n\n\n\n\nApply the FCA’s latest insights\nSpot and fix common communication failures\nTest\, measure and evidence genuine understanding\nIdentify your top immediate Consumer Duty actions\n\n\nDate: 30th April 2026 \nTime: 10:00am – 11:00am \n\n\nCost: Free of charge to Create Solutions clients or £19 +VAT per person. \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/consumer-duty-consumer-understanding-training/
CATEGORIES:Regulatory Bitesize
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/01/Bitesize-2-website.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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