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DTSTART;TZID=Europe/London:20260917T100000
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UID:13496-1789639200-1789642800@createsolutions.co.uk
SUMMARY:Wellbeing: Menopause Uncovered: Serious Talk\, No Sweat
DESCRIPTION:THE CONVERSATION MOST WORK PLACES AREN’T HAVING: \nMenopause affects more people in your workforce than you might think and most of them haven’t said a word. This practical\, evidence-informed session goes beyond awareness to give Managers\, Team Leaders & HR professionals the knowledge and tools to respond with confidence\, compassion and clarity. \nWhat the session covers: \n\nWhat perimenopause and menopause actually are and who they affect (it’s not just women in their fifties)\nHow symptoms show up at work; confidence\, performance & absence\nEarly surgical and chemical menopause; debunking the assumptions that leave many women unsupported\nHow to have supportive a conversation with a colleague/team member and practical adjustments that make a real difference\nWhat the law requires and what’s changing under the Employment Rights Act 2025\n\nSpeaker: Jenny Fairhurst is the founder of Elevelle\, a platform and community for women navigating health\, career and life\, and Elevelle Consulting\, a corporate training and advisory offering helping organisations and leaders move from policy to meaningful cultural change. Jenny co-chaired the ‘Not Just a Bad Period’ Women’s Health ERG at Barclays \n\nDate: 17th September 2026 \nTime: 10:00am – 11.00am \n\n\nCost: Free of charge \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \nZoom details will be sent in advance. \nBook your place
URL:https://createsolutions.co.uk/training/wellbeing-menopause-uncovered-serious-talk-no-sweat/
CATEGORIES:Wellbeing Sessions
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Wellness.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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DTSTART;TZID=Europe/London:20260924T100000
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DTSTAMP:20260806T142612Z
CREATED:20260805T155904Z
LAST-MODIFIED:20260806T142612Z
UID:13386-1790244000-1790247600@createsolutions.co.uk
SUMMARY:Mini VC Toolkit: Identifying Vulnerable Complainants
DESCRIPTION:Are you really getting complaints handling right? \nComplaints are inevitable – handled well\, they’re a source of insight; handled poorly\, they cost you in redress\, resource\, FOS fees and reputation. \nWho should attend: Complaints handlers\, Compliance & Risk teams\, trainers and anyone with oversight of monitoring and outcomes testing. \nRoot cause questions every firm should ask: \n\nWhat caused it – human error\, a training gap\, a process failure or a distribution chain issue?\nWas it a misunderstanding by the firm or the customer?\nHave any FCA rules or Consumer Duty Outcomes been breached?\nAre Vulnerable Complainants identified and handled appropriately?\nAre we delivering good outcomes – and what can we improve?\nIs root cause analysis being done\, including on customers who don’t complain?\nAre the Board and Management actively challenging results and monitoring handlers?\nIs outcomes testing in place with documented evidence?\n\n\nDate: 24th September 2026 \nTime: 10.00am – 11.00am \n\n\nCost: £29 +VAT per person \n\n\nTo book: click to book or email deborah@createsolutions.co.uk \n\nBook your place
URL:https://createsolutions.co.uk/training/identifying-vulnerable-complainants/
CATEGORIES:VC Toolkit
ATTACH;FMTTYPE=image/png:https://createsolutions.co.uk/wp-content/uploads/2026/04/Toolkit.png
ORGANIZER;CN="Create Solutions Ltd":MAILTO:mail@createsolutions.co.uk
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