21Apr
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05Jul
An introductory overview of Commercial Package Insurance – 22nd September 2022
Ideal for those who have not had any formal training in this area, or as a refresher. Some firms may... read more
15Dec
The FCA fines Barclays £26 million over treatment of customers in financial difficulty
Click the below link to read the complete article… FCA fines Barclays £26 million over treatment of customers in financial... read more
28Mar
FCA publishes findings of multi-firm review into insurers valuation of vehicles
Firms must handle claims promptly and fairly, in line with their obligations under ICOBS 8.1. In this context, the FCA... read more
12Apr
A look at the FCA’s Business Plan 2022/23 and their strategy for the next 3 years
The FCA has now published its business plan for 2022/23 and their strategy for the next 3 years. They have taken... read more
28Sep
Supporting Customers Facing Financial Difficulty article by Helen Pettifer
Household budgets are stretched and a growing number of customers face financial difficulties. Your firm is obliged to act in... read more
06Jul
FCA: Supporting Customers in Financial Difficulties
The FCA recently issued a policy statement 'Finalised insurance guidance on supporting customers in financial difficulty'. In January 2023, the FCA... read more
09Jun
Emotional Eating – 30th June 2022 12-1pm
This is our second wellbeing session. We are putting on these FREE sessions for our clients. Some firms may want... read more
07Dec
FCA to introduce new Consumer Duty to drive a fundamental shift in industry mindset
Published 7th December 2021. New plans from the Financial Conduct Authority will ensure a higher and more consistent standard of... read more
31May
Insurance Charities Awareness Week
Dates for the diary: 19th to 23rd June 2023 Each year the Insurance Charities supports hundreds of insurance employees and their... read more
09Jul
FCA: Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Firms must regularly monitor the outcomes retail customers receive to identify whether they are meeting their obligations under the Consumer... read more