Showing all 5 results

Consumer Duty Board Report – Guidance and Template

Consumer Duty Board Report – Guidance and Template

£150.00 Plus Vat

29th November 2024 | 10:00 - 12:00

Complaints Handling

Complaints Handling

Part of the Compliance Academy modules, this session explores the key strategies and best practices for managing and resolving customer complaints from a Compliance Officer’s perspective.

£300.00 Plus Vat

4th December 2024 | 16:00 - 17:00

Conversations around suicide and self-harm

Conversations around suicide and self-harm

It is important that staff are trained to identify and deal with customers who are vulnerable/potentially vulnerable. This session will share key insights of suicide in the UK, why businesses must be focusing on this and how to navigate conversations when a suicide is mentioned.

£29.00 Plus Vat

10th December 2024 | 10:00 - 11:00

Client Money – Getting it right

Client Money – Getting it right

Including: For those who do hold client money This session deals primarily with information we receive from the FCA and the major auditing groups about common mistakes they have found.

£0.00 Plus Vat

16th January 2025 | 10:00 - 12:00

Compliance… What training have you had?

Compliance… What training have you had?

This session is part of the Compliance Academy series. Ideal for those who have a compliance/risk role but is also good for those who have an SMF function/directors of companies.

£300.00 Plus Vat