Showing all 4 results
29th November 2024 | 10:00 - 12:00
Complaints Handling
Part of the Compliance Academy modules, this session explores the key strategies and best practices for managing and resolving customer complaints from a Compliance Officer’s perspective.
4th December 2024 | 16:00 - 17:00
Conversations around suicide and self-harm
It is important that staff are trained to identify and deal with customers who are vulnerable/potentially vulnerable. This session will share key insights of suicide in the UK, why businesses must be focusing on this and how to navigate conversations when a suicide is mentioned.
10th December 2024 | 10:00 - 11:00
Client Money – Getting it right
Including: For those who do hold client money This session deals primarily with information we receive from the FCA and the major auditing groups about common mistakes they have found.
16th January 2025 | 10:00 - 12:00
Compliance… What training have you had?
This session is part of the Compliance Academy series. Ideal for those who have a compliance/risk role but is also good for those who have an SMF function/directors of companies.