Showing all 8 results
12th May 2025 | 11:00 - 12:00
Understanding Neurodiversity: To help you engage with customers
Supporting neurodivergent customers isn’t just good business, it’s an essential step towards inclusivity and fairness. It’s vital to build a team that understands and values neurodiversity, ensuring a positive experience for every customer.
2nd June 2025 | 11:00 - 12:00
Communicating with your customers – It’s not what you say, but the way you say it!
A session that is relevant for almost anyone in business – especially those customer facing. In this 1-hour session, we’ll explore how the way we say something can completely change how it's received.
5th June 2025 | 09:30 - 12:00
Making Compliant Sales: Our most up-to-date guidance
This session is the practical application of the Consumer Duty: Consumer Understanding Outcome. It covers what your Sales Process should contain to meet the information needs of your customer.
10th June 2025 | 10:00 - 11:00
Kick the Couch: Discover the Power of Movement
This session is designed to be informative, inspiring, and immediately applicable, empowering employees to enhance their wellbeing through simple, sustainable movement strategies.
11th June 2025 | 10:00 - 11:00
How Cyber-crime is changing… Don’t be caught out!
Protecting yourself, your Business and your customers. Let us help you stay alert and aware of the risks.
27th June 2025 | 11:30 - 13:30
Get Your Ducks in a Row for your next CD Board Report
We’re diving deep into the FCA Consumer Duty Outcomes, focusing on Consumer Support and Consumer Understanding. Come and network, be updated, share good practice, discuss challenges... find solutions!
10th July 2025 | 10:00 - 11:00
Kiss the Frog? Eat the Frog?… Intrigued?
As financial professionals we are often faced with metaphorical frogs. Join this wellbeing session to build resilience, grow relationships and drive innovation.
22nd October 2025 | 09:00 - 12:00
All you need know about Insurance
This is an ideal foundation course for anyone who is new to insurance, as part of their induction or for those who haven’t had any formal training in this area, or as a refresher.
