Bitesize Session: Demonstrating Good Consumer Outcomes

Want some ides on how to do this? 

Good customer outcomes aren’t just a regulatory requirement — they’re the foundation of trust, loyalty, and long-term profitability.

As the FCA intensifies its focus on firms’ ability to evidence and demonstrate good outcomes, now is the time to ensure your approach is both effective and future-ready.

Build confidence in evidencing outcomes, strengthen your approach to Consumer Duty and gain practical insights to support compliance, improve customer experience and drive better business results.

• Examples of Good and Poor Practices 
• FCA expectations and what’s coming down the track
• Demonstrating Good Outcomes 
• Some practical steps, hints and tips
• Consumer Duty Board Reports – how mature is yours? what has changed?
• Are you prepared for the sign off of your 2026 Consumer Duty Board Report?