£19.00 +VAT
A 1‑hour bitesize session for anybody involved in the customer journey!
Why attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear, practical actions you can use immediately.
Who’s it for?
Why it matters: Weak customer understanding can lead to mis-selling, complaints and possible regulatory scrutiny. The FCA expects firms to design, test and evidence that customers genuinely understand your products and communications.
You will learn how to:
Create Solutions Clients don’t forget to insert your Coupon Code for a free place!
A 1‑hour bitesize session for anybody involved in the customer journey!
Why attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear, practical actions you can use immediately.
Who’s it for?
Why it matters: Weak customer understanding can lead to mis-selling, complaints and possible regulatory scrutiny. The FCA expects firms to design, test and evidence that customers genuinely understand your products and communications.
You will learn how to:
Date: 30th April 2026
Time: 10:00am – 11:00am
Cost: Free of charge to Create Solutions clients or £19 +VAT per person.
To book: click to book or email deborah@createsolutions.co.uk
Zoom details will be sent in advance.