Upping Your Game: More Than Meets the Eye

Vulnerability training with a difference….Are you ready to have a go?

• More Than Meets the Eye is an interactive training card game that challenges you and your team to see things from a new perspective.
• Using a clever mix of avatars, life events, and health conditions, you’ll step into your customers’ shoes to explore how real-life circumstances shape their experience with your organisation.
• In this 1-hour interactive session, you’ll play the digital version of the game — creating realistic customer scenarios and uncovering the hidden factors that drive behaviour and vulnerability.

Together, we’ll tackle questions like:

• What approach should we take during the conversation?
• What reasonable adjustments will help this customer?
• What challenges might they be facing?
• What do we need to change to improve our process?
• How can we create better outcomes for every customer?