£29.00 +VAT
15th April 2026 | 2:00 – 3:00pm
Understanding the boundaries and when and how to signpost customers to other organisations
Mental health and addiction are often hidden, complex and closely linked. Customers may not disclose what they are experiencing, yet it can significantly affect how they engage, make decisions and cope with processes.
So how do you recognise the signs and how do you respond appropriately without overstepping your role?
In this 1-hour training session, we will share practical insights into how mental health and addiction influence customer behaviour, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time.
Mental health and addiction are often hidden, complex and closely linked. Customers may not disclose what they are experiencing, yet it can significantly affect how they engage, make decisions and cope with processes.
So how do you recognise the signs and how do you respond appropriately without overstepping your role?
Learning outcomes:
Speaker: Jasbinder Kaur; with 30+ years across NHS, education and charities, Jasbiner delivers training on disability, domestic abuse, mental health and financial wellbeing, promoting equality, empowerment and engagement.
Date: 15th April 2026
Time: 2:00pm – 3:00pm
Cost: £29 +VAT per person.
To book: click to book or email deborah@createsolutions.co.uk
