All you need to know about Insurance!

Our incredibly popular course ‘All you need to know about Insurance’ has been running for over 17 years and hundreds of people from our industry have benefited from attending, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder!

This is an ideal foundation course for anybody who is new to insurance as part of their induction training or for those who haven’t had any formal training in this area or as a refresher.

It is an ideal opportunity to invest in your staff, refresh their knowledge and remind them what an important, valuable and interesting industry we work in.

Here’s what we will cover:

• What is insurance and why we have it?
• The insurance market and the changing face of our industry
• How insurance works
• The insurance principles
• The different types of insurance – you will be amazed at what can be insured!
• How insurance is transacted
• A brief look at Underwriting and Claims practices
• A brief introduction into how we are regulated, an overview of the FCA’s Code of Conduct, Vulnerable Customers and Consumer Duty
• What they don’t tell you in the textbooks!

Our trainer: Alan Chandler is a very experienced, professional and engaging trainer, who has trained 1000’s of people around the world on insurance technical topics and exam subjects. Alan is very passionate about his work and makes insurance interesting!

Date: 13th March 2026