28Mar
FCA publishes findings of multi-firm review into insurers valuation of vehicles
Firms must handle claims promptly and fairly, in line with their obligations under ICOBS 8.1. In this context, the FCA... read more
22Mar
FCA publish Business Plan 2024/2025
The FCA published their Business Plan for 2024-25 which sets out their ambitious programme of work for the final... read more
21Mar
Winging it! One month to go: 26th April
Next month, our very own Karen Shenton will be taking part in a Wing Walk. She will be taking to... read more
21Mar
FCA: Review of firms’ treatment of vulnerable customers
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. The... read more
22Feb
FCA: Consumer Duty implementation: good practice and areas for improvement
The Consumer Duty came into force for open products and services on the 31st July 2023. The FCA welcomed the... read more
09Feb
20th February 2024: Booster: Preparing for your first Consumer Duty Board Report – A Step by Step Guide to help you plan
A cornerstone of the Consumer Duty is the annual requirement for the Board (or equivalent governing body) to review and... read more
10Jan
Top Tips for a better 2024!
During our recent Annual Workshop in December, we heard from David Cain, Founder and Managing Director from Prevention Through Connection... read more
12Dec
Winging it! NEW DATE!
UPDATE We have been informed that Karen’s upcoming Wingwalk has now been rearranged for 26th April 2024. She will be taking... read more
12Dec
Bitesize session arranged after Annual Workshop
Following our recent face to face workshop on the 1st December 2023 in Manchester, we are holding a Bitesize session:... read more
21Nov
Winging it! Postponed
UPDATE We have been informed that Karen's upcoming Wingwalk will need to be postposed. The weather has been monitored for later... read more