Author - Claire

Proud Sponsors of the IIM Annual Dinner 2023

On Friday 10th November, we will be attending the Insurance Institute of Manchester's Annual Dinner at the Kimpton Clocktower Hotel, along with President Sandra McDonald, Cert CII. We look forward to meeting with colleagues, friends and associates for a packed evening, filled with glamorous entertainment performances, a three course dinner...

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Supporting Customers Facing Financial Difficulty article by Helen Pettifer

Household budgets are stretched and a growing number of customers face financial difficulties. Your firm is obliged to act in the customer’s best interests and to deliver good outcomes for those experiencing financial difficulties. How does that work in practice?

Identifying Financially Vulnerable Customers

The first challenge is identifying financially vulnerable customers....

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Karen takes to the sky for Charity!

On the 25th November 2023 in Yorkshire, our very own Karen Shenton will be taking to the sky on the top wing of a Boeing Stearman biplane at 135mph to raise money for charity Mummy's Star.

Mummy's Star is the only charity in the UK and Ireland dedicated to supporting...

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International Day of Friendship (30th July 2023)

World Friendship Day, also known as International Day of Friendship takes place on 30th July. The original idea for a day of friendship came from Hallmark cards in the 1930's. The International Day of Friendship was proclaimed in 2011 by the UN General Assembly with the idea that friendship between peoples, countries,...

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Technical image outlining a course

CII create Product Simplification course

Want to achieve improved customer outcomes? 

The Chartered Insurance Institute has collaborated with Lloyd’s and the Lloyd’s Market Association to create two introductory-level courses on Product Simplification. The courses introduce the use of Design Thinking as a framework and are designed to help you revise your approaches to product design, sales...

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National Schizophrenia Awareness Day (25th July 2023)

National Schizophrenia Awareness Day on 25 July shines a light on the everyday challenges faced by hundreds of thousands of people living with a diagnosis of schizophrenia in the UK and millions more worldwide. It also looks at how we can tackle some of the stigma and discrimination surrounding this...

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Exciting news... You can now book your training online!

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