Vulnerable Customers


Course Content

Who are vulnerable customers?
The Definition
Vulnerability characteristics and driversโ€‹
Standing in the Customerโ€™s shoesโ€‹
More on types of Vulnerability
How to recognise the different types
How to recognise the different types
Other considerations and Summary
Final Quiz
1 Quiz
Vulnerable Customers Awareness Quiz
Claire Smith
claire@evolvetogether.co.uk
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