Consumer Duty Board Report – Guidance and Template

The FCA requires all firms to produce a Consumer Duty annual report signed off and attested by the governing body or board. This is a rule.

We have tried to make this guidance as simple as possible and Straight to the Point.

This Create Solutions Guidance document will help you with your Consumer Duty Board Report preparations in the following ways:

• Help you to understand what should be in your Consumer Duty Board Report
• Remind you of the types of MI and the depth of detail to collate
• help you produce a draft report for discussion before Board submission.
• provide you with an example template to help you complete your draft report.
• help you understand the FCA’s expectations of the Board, when it receives the report for review.