Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
A 1‑hour bitesize session for anybody involved in the customer journey!
Why attend? The FCA has shared new findings on the ‘Consumer Understanding’ outcome of Consumer Duty. In this session we will help you turn guidance into clear, practical actions you can use immediately.
Who’s it for?
- Senior Leaders accountable for Consumer Duty
- Product, Marketing and Customer journey owners
- Risk, Compliance, and Customer insight teams
Why it matters: Weak customer understanding can lead to mis-selling, complaints and possible regulatory scrutiny. The FCA expects firms to design, test and evidence that customers genuinely understand your products and communications.
You will learn how to:
- Apply the FCA’s latest insights
- Spot and fix common communication failures
- Test, measure and evidence genuine understanding
- Identify your top immediate Consumer Duty actions
Date: 30th April 2026
Time: 10:00am – 11:00am
Cost: Free of charge to Create Solutions clients or £19 +VAT per person.
To book: click to book or email deborah@createsolutions.co.uk
Zoom details will be sent in advance.