This practical session explores how firms can embed non-financial misconduct requirements into governance, oversight and day-to-day operations. Covering accountability, fitness and propriety, reporting obligations and compliance monitoring. It helps Senior Managers understand their responsibilities and demonstrate effective oversight.
Designed for Compliance Officers, this practical session explores effective Complaints Handling, FCA expectations, root cause analysis, vulnerable customers, outcomes testing and complaint oversight to help firms improve customer outcomes and maintain regulatory compliance.
Our incredibly popular course 'All you need to know about Insurance' has been running for over 20 years and hundreds of people from our industry have benefited from attending, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder!