Just because we know what we mean, doesn’t mean our Customers do. The FCA Consumer Duty requires us to help Customer’s understanding. This is not just our documents, Emails, telephone calls, websites and terms and conditions. Writing simple documents is a skill we all need to learn. Let an expert...
We are delighted to have Alan Chandler present our next Insurance Infusion session on Friday 14th April 2023 (3-4pm) This is FREE of charge to our clients. The problems of under insurance in Personal Lines insurance products This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK,...
In our crazy, busy and scheduled worlds, we rarely take the time to slow down and reflect on how fortunate we are… Random Act of Kindness (RAOK) Day on 17th February 2023 provides just that opportunity This year we are collaborating as an Institute, and will have some volunteers, giving out bunches of daffodils...
It is imperative that Individuals or Companies that wish to acquire or increase control in a firm that we regulate must seek our prior approval. If you need help with this, please contact Tracy or Eilis. Click here for further details
Our incredibly popular course ‘All you need to know about Insurance in a Day’ has been running for over 15 years and hundreds of people from our industry have benefited from attending in helping them gain some basic but wide and varied knowledge about insurance and our industry to help...
Presented by Alan Chandler, one of the UK's most popular insurance presenters. Alan will take this opportunity to run through how business interruption insurance should be correctly set up. Alan will lift the myths away from Bi and show how, in his easy to understand style, you can get this...
Delivered by Helen Pettifer and hosted by Create Solutions This is an essential course for those on the frontline dealing with customers. It is also ideal for Vulnerable Customer or Wellbeing Champions, Mental Health Champions, Team Leaders, Compliance, Training, Customer Service and Audit functions etc. Many of our clients have made...
This webinar This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, will provide a plain English overview of the main legal principles of insurance, which are: 1. Insurable interest 2. Proximate cause 3. Indemnity 4. Subrogation 5. Contribution 6. The duty not to misrepresent/ Fair presentation of risk All staff working in...
The Bank of England raised interest rates recently and has warned the UK is heading for its longest recession since the 1930s great depression. Customers and staff across the country are being affected by the rising cost of living, and it is increasingly important for firms to ensure that people with...
