Mummy’s Star is the only charity in the UK and Ireland dedicated to women and birthing people diagnosed with cancer during pregnancy or within 12 months of giving birth, and their families. Their mission is to provide cancer support to every family facing this traumatic situation. They act as an advocacy...
Our incredibly popular course ‘All you need to know about Insurance in a Day’ has been running for over 15 years and hundreds of people from our industry have benefited from attending in helping them gain some basic but wide and varied knowledge about insurance and our industry to help...
Bitesize session - FCA Consumer Duty series Time: 10am - 11.15am Date: 13th June 2023 A key part of the FCA’s Consumer Duty (‘the Duty’) requires firms to assess, test, understand and evidence the outcomes their customers are receiving. Firms will also need to identify where customers or groups of customers are...
Published 17th May 2023! We are providing selected statistics in this research note from our Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023. Not the full financial lives survey - this is expected...
We have been very busy behind the scenes for the past few months working on our online training platform, Workout. We have reviewed and updated all 12 of the Workout 1 modules, you will also notice that it has had a little facelift too (very exciting! 😁) If would like any more...
We are delighted to have Alan Chandler present our next Insurance Infusion session on Thursday 25th May 2023 (4-5pm) This is FREE of charge to our clients. Commercial Property insurance dealing with under insurance. It is estimated that at least 80% of policies have incorrect sums insured! This presentation looks at the...
This webinar is aimed at senior leaders, team leaders and other individuals looking after teams, as well as those in customer-facing roles. Following the pandemic and in today’s challenging economic situation, customer-facing teams are experiencing more highly emotive and demanding customers. And it’s taking its toll on them. In this webinar, we...
In September 2022, the FCA sent a portfolio letter to benchmark administrators where they highlighted the risk of poor disclosures for ESG benchmarks. High quality ESG benchmarks are important to support trust in the market for ESG products and the transition to a net zero...
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event, hosted by Deloitte LLP. "Call of Duty: How putting customers front and centre will help industry innovate" Click here for further details...
Just because we know what we mean, doesn’t mean our Customers do. The FCA Consumer Duty requires us to help Customer’s understanding. This is not just our documents, Emails, telephone calls, websites and terms and conditions. Writing simple documents is a skill we all need to learn. Let an expert...
