Upping Your Game: More Than Meets the Eye
In this 1-hour interactive session we will play the interactive digital game, creating a variety of customer scenarios and personal circumstances that your customers may realistically be facing.
12 events found.
Events
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Bitesize Session: New FCA Consumer Credit Return now on RegData (CCR0009)
Join our Regulatory Bitesize Session explaining the new FCA CCR009 Consumer Credit Return on RegData. We'll walk through who needs to submit, key deadlines and what information the FCA requires so you can prepare your data and stay compliant.
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Wellbeing: Prioritising Mental Health in the Workplace, Small Steps, Big Impact
Small steps really do make a big impact. This interactive session provides practical strategies to support workplace wellbeing, strengthen resilience and create a healthier, more supportive organisational culture.
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Mini VC Toolkit: How do Mental Health & Addiction impact Vulnerability
In this 1-hour training session, we will share practical insights into how mental health and addiction influence customer behaviour, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time.
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Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
Weak customer understanding can lead to mis-selling, complaints and possible regulatory scrutiny. The FCA expects firms to design, test and evidence that customers genuinely understand your products and communications.
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Bitesize Session: Demonstrating Good Consumer Outcomes
A practical Regulatory Bitesize Session designed to help firms demonstrate good consumer outcomes, meet FCA expectations and strengthen their Consumer Duty approach.
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NEW! Non-Financial Misconduct: Session One – suitable for all staff
A 90-minute workshop for all staff covering the FCA's upcoming Non-Financial Misconduct rules. Learn what's changing, why it matters and how it impacts behaviour, responsibilities and expectations ahead of the September 2026 implementation.
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Compliance Academy: Building Your Strong Foundations
It’s been a challenging few years and the weight of regulation can be quite tiring and challenging. We may not be able to stop the waves of regulation but the Compliance Officer has their eyes and ears open all the time and can help navigate the firm through choppy waters and contribute to the success of the firm.
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NEW! CPR for Your Business: Culture. Purpose. Results
CPR for Your Business is a practical leadership programme designed for regulated firms. Explore culture, purpose and results. Strengthen organisational wellbeing and enhance customer outcomes under Consumer Duty.
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NEW! Non-Financial Misconduct: Session Two – for Senior Managers
A 90-minute workshop for Senior Managers, Compliance and HR professionals exploring the FCA's upcoming Non-Financial Misconduct requirements, including culture, speaking up, red flags, policies and record keeping.
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Mini VC Toolkit: Product, Design & Vulnerability (supporting vulnerable customers)
Join our Product, Design and Vulnerability Toolkit Session to learn how to embed vulnerability considerations into product and service design, improve customer outcomes and evidence Consumer Duty compliance
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All you need to know about Insurance!
Our incredibly popular course 'All you need to know about Insurance' has been running for over 20 years and hundreds of people from our industry have benefited from attending, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder!
