Name: Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious!
Start: 2026-04-30T10:00:00+01:00
End: 2026-04-30T11:00:00+01:00

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0 events 13 0 events, 13	0 events 14 0 events, 14	1 event 15 1 event, 15 14:00 - 15:00 Mini VC Toolkit: How do Mental Health & Addiction impact Vulnerability April 15 @ 14:00 - 15:00 Mini VC Toolkit: How do Mental Health & Addiction impact Vulnerability In this 1-hour training session, we will share practical insights into how mental health and addiction influence customer behaviour, together with how to identify potential vulnerability and adapt your approach to provide the right support at the right time.	0 events 16 0 events, 16	0 events 17 0 events, 17	0 events 18 0 events, 18	0 events 19 0 events, 19
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0 events 27 0 events, 27	0 events 28 0 events, 28	0 events 29 0 events, 29	1 event 30 1 event, 30 10:00 - 11:00 Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious! April 30 @ 10:00 - 11:00 Bitesize Session: Consumer Duty: ‘Consumer Understanding’ Getting Serious! Weak customer understanding can lead to mis-selling, complaints and possible regulatory scrutiny. The FCA expects firms to design, test and evidence that customers genuinely understand your products and communications.