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Weak customer understanding can lead to mis-selling, complaints and possible regulatory scrutiny. The FCA expects firms to design, test and evidence that customers genuinely understand your products and communications.
35 events found.
Events
Calendar of Events
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A practical Regulatory Bitesize Session designed to help firms demonstrate good consumer outcomes, meet FCA expectations and strengthen their Consumer Duty approach. |
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A 90-minute workshop for all staff covering the FCA's upcoming Non-Financial Misconduct rules. Learn what's changing, why it matters and how it impacts behaviour, responsibilities and expectations ahead of the September 2026 implementation. |
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