Bitesize Session: Demonstrating Good Consumer Outcomes
A practical Regulatory Bitesize Session designed to help firms demonstrate good consumer outcomes, meet FCA expectations and strengthen their Consumer Duty approach.
9 events found.
Events
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NEW! Non-Financial Misconduct: Session One – suitable for all staff
A 90-minute workshop for all staff covering the FCA's upcoming Non-Financial Misconduct rules. Learn what's changing, why it matters and how it impacts behaviour, responsibilities and expectations ahead of the September 2026 implementation.
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Compliance Academy: Building Your Strong Foundations
It’s been a challenging few years and the weight of regulation can be quite tiring and challenging. We may not be able to stop the waves of regulation but the Compliance Officer has their eyes and ears open all the time and can help navigate the firm through choppy waters and contribute to the success of the firm.
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Compliance Academy: Making Compliant Sales
Join our practical compliance training session focused on Making Compliant Sales under Consumer Duty. Learn about ICOBS requirements, financial promotions, customer understanding outcomes, sales monitoring and FCA expectations with the latest industry guidance.
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NEW! Non-Financial Misconduct: Session One – suitable for all staff
DUE TO POPULAR DEMAND - A Re-Run: A 90-minute workshop for all staff covering the FCA's upcoming Non-Financial Misconduct rules. Learn what's changing, why it matters and how it impacts behaviour, responsibilities and expectations ahead of the September 2026 implementation.
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NEW! Non-Financial Misconduct: Session Two – for Senior Managers
A 90-minute workshop for Senior Managers, Compliance and HR professionals exploring the FCA's upcoming Non-Financial Misconduct requirements, including culture, speaking up, red flags, policies and record keeping.
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Mini VC Toolkit: Product, Design & Vulnerability (supporting vulnerable customers)
Join our Product, Design and Vulnerability Toolkit Session to learn how to embed vulnerability considerations into product and service design, improve customer outcomes and evidence Consumer Duty compliance
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NEW! Non-Financial Misconduct: Session Three – for Senior Managers
This practical session explores how firms can embed non-financial misconduct requirements into governance, oversight and day-to-day operations. Covering accountability, fitness and propriety, reporting obligations and compliance monitoring. It helps Senior Managers understand their responsibilities and demonstrate effective oversight.
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All you need to know about Insurance!
Our incredibly popular course 'All you need to know about Insurance' has been running for over 20 years and hundreds of people from our industry have benefited from attending, by gaining some basic but wide and varied knowledge about insurance and the industry to help them in their roles. It is ideal for those who want to step onto the qualifications ladder!
