News
FCA publishes findings of multi-firm review into insurers valuation of vehicles
Firms must handle claims promptly and fairly, in line with their obligations under ICOBS 8.1. In this context, the FCA... read more
Winging it! One month to go: 26th April
Next month, our very own Karen Shenton will be taking part in a Wing Walk. She will be taking to... read more
FCA: Review of firms’ treatment of vulnerable customers
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. The... read more
FCA: Consumer Duty implementation: good practice and areas for improvement
The Consumer Duty came into force for open products and services on the 31st July 2023. The FCA welcomed the... read more
Top Tips for a better 2024!
During our recent Annual Workshop in December, we heard from David Cain, Founder and Managing Director from Prevention Through Connection... read more
Winging it! NEW DATE!
UPDATE We have been informed that Karen’s upcoming Wingwalk has now been rearranged for 26th April 2024. She will be taking... read more
Bitesize session arranged after Annual Workshop
Following our recent face to face workshop on the 1st December 2023 in Manchester, we are holding a Bitesize session:... read more
Winging it! Postponed
UPDATE We have been informed that Karen's upcoming Wingwalk will need to be postposed. The weather has been monitored for later... read more
The Bread and Butter Thing Volunteer Day!
On the 7th December, we are visiting The Bread and Butter charity to find out about all the good work... read more
Proud Sponsors of the IIM Annual Dinner 2023
On Friday 10th November, we will be attending the Insurance Institute of Manchester's Annual Dinner at the Kimpton Clocktower Hotel,... read more
Charity Fire Walk for We Love MCR
Our very own Adrian Golifer and other brave volunteers from the The Insurance Institute of Manchester will be walking across... read more
Supporting Customers Facing Financial Difficulty article by Helen Pettifer
Household budgets are stretched and a growing number of customers face financial difficulties. Your firm is obliged to act in... read more