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- FCA issue their Thematic Review TR24/2 – Product Oversight and Governance – General Insurance and Pure protection
- Regulation of Commercial and Bespoke Insurance Business (FCA Discussion paper DP24/1)
- FCA – Consumer Duty: 1 year on – webinar recording and short survey
- FCA publish Business Plan 2024/2025
- FCA publishes findings of multi-firm review into insurers valuation of vehicles
- FCA: Consumer Duty implementation: good practice and areas for improvement
- FCA: Review of firms’ treatment of vulnerable customers
- Training
- Exciting news for Workout users…
- 19th Sept – Managing Unacceptable Customer Behaviour
- 3rd Oct – Overcoming Imposter Syndrome and reaching your full potential?
- 18th Oct – Mini Vulnerability Toolkit Workshop – Under pressure “Not enough hours in the day”
- 5th Nov – Mini Vulnerability Toolkit Workshop – Vulnerable Complainants & Root Cause Analysis
- 8th Nov – All you Need to Know about Insurance
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