An essential course for Consumer Duty Champions And Project Teams!

Due to popular demand, we are pleased to say we will be running this session again on the 21st November 2023. Places are limited so please book early. This is ideal for all those who have customer facing roles, for Consumer Duty and Vulnerable Customer Champions, and for those in Training and resource development roles.

Did you know…. It is estimated that approx. 15-20% of the UK population has a neurological difference. Have your staff been trained in this and understand how they can support customers?

Different types of neurodivergence exist such as:

• Autism – a broad set of conditions that may include challenges with socialising and social skills, repetitive behaviours, and speech difficulties.
• Attention deficit hyperactivity disorder (‘ADHD’) – individuals may have difficulties managing their thoughts, attention, behaviours, and emotions.
• Dyslexia – typically associated with misreading, writing, or speaking words or letters out of order.
• Dyspraxia – affects movement and coordination.

This important session will help firms increase their knowledge and understanding of this topic, which will help them help their customers.

In this session, our trainer Helen will help participants:

• Increase understanding of the diagnoses: ADHD, Autism, Dyslexia, Dyspraxia, and others.
• Identify typical behaviours.
• Explore communication challenges.
• Identify opportunities to adjust your firms’ services.

Presenter: Helen Eaton is a Neurodivergent trainer with over 20 years of experience of working with leading UK organisations, delivering business skills and Neurodiversity in the Workplace training. She also supports and mentors’ autistic people of all ages, which gives her a broad insight into the challenges they face accessing services.

We recommend you book your places early as it will fill up quickly and places are limited.

Cost: Just £89 plus vat per person

Delegates will receive a certificate of attendance.

To book: email Deborah@createsolutions.co.uk or phone 0161 870 6637. The session will be held via Zoom and details will be sent to delegates in advance of the session.