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This webinar is aimed at senior leaders, team leaders and other individuals looking after teams, as well as those in customer-facing roles.

Following the pandemic and in today’s challenging economic situation, customer-facing teams are experiencing more highly emotive and demanding customers. And it’s taking its toll on them.

In this webinar, we will be discussing the ever-present and real crisis that is hitting firms’ employees – Empathy Fatigue.

Once only recognised within the healthcare profession, this pre-cursor to burnout is now widely prevalent within customer service professionals, and it’s vital that senior leaders recognise the impact, signs and know how to support those affected.

In this 1-hour webinar we’ll be covering:

• What is Empathy Fatigue?
• Who is impacted?
• Recognising the symptoms
• Looking after yourself
• Supporting team members
• Signposting

Our guest speaker for this webinar is Helen Pettifer.

Helen is a leading authority on vulnerable customer issues and training, She works with organisations and their teams, providing training programmes and consultancy services.  Helen fully understands and emphasises to her clients that the wellbeing of team members is crucial to supporting the wellbeing of the customers.

Date: 5th May 2023

Time: 12 noon  (1 hour)

Cost: FREE (for Create clients) – invite your staff

Delivery: Via Zoom

To book contact: email Deborah@createsolutions.co.uk or phone 0161 870 6637

We look forward to joining you on this session.  If you are unable to attend, please let us know in advance so that we can give your place to someone else.