The FCA has fined Volkswagen Financial Services (UK) Limited (Volkswagen Finance) £5,397,600 for failing to treat its customers in financial difficulty fairly. Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings.
Household budgets are stretched and a growing number of customers face financial difficulties. Your firm is obliged to act in... read more
Click below for the full statement https://www.fca.org.uk/publication/policy/ps20-9.pdf read more
The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July... read more
Our very own Adrian Golifer and other brave volunteers from the The Insurance Institute of Manchester will be walking... read more
The aggregator is the latest firm to be targeted by fraudsters. The Financial Conduct Authority (FCA) has issued a warning that... read more
We are supporting The Insurance Charities Awareness Week. Who are The Insurance Charities? The only charity for the UK and Irish insurance... read more
Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at the 'Countdown to Implementation of the Consumer Duty' event,... read more
