The FCA published their Business Plan for 2024-25 which sets out their ambitious programme of work for the final year of their current strategy. Over the last two years, the FCA say they have responded to challenges such as higher interest rates and inflation, increased global financial risks and...
Next month, our very own Karen Shenton will be taking part in a Wing Walk. She will be taking to the sky on the top wing of a Boeing Stearman biplane at 135mph, at a Yorkshire airfield, raising money for the charity Mummy's Star. Mummy’s Star is the only charity in...
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. The FCA will conduct a review into how firms are acting to understand and respond to the needs of customers in vulnerable circumstances, and share their findings by the end of...
The Consumer Duty came into force for open products and services on the 31st July 2023. The FCA welcomed the improvements made by many firms to deliver better outcomes for their customers. However, some firms are lagging behind. Under the Duty, firms must act to deliver good outcomes for retail customers....
A cornerstone of the Consumer Duty is the annual requirement for the Board (or equivalent governing body) to review and approve the firm’s report on retail customer outcomes. It’s an opportunity for firms explain how their efforts are contributing to better customer outcomes, report on the actions they’ve taken to...
During our recent Annual Workshop in December, we heard from David Cain, Founder and Managing Director from Prevention Through Connection Ltd. For those who were not in attendance, here are just some of the thoughts that he conveyed on the day for a better 2024. To truly be your best self...
