NEW – Consumer Duty Unplugged Series
We are excited to work in conjunction with Eleven Network to bring you a series of events which are relevant to the General Insurance market.
The Consumer Duty Unplugged series will focus on hot regulatory topics to support you in delivering good outcomes to your customers, as aimed below.
O: OVERVIEW. What the FCA expects, what firms and people should be doing – navigating the new landscape, your role in the consumer duty, mastering outcomes.
U: Customer UNDERSTANDING: why this is very important and how it can improve your business.
T: Unlocking and building customer TRUST.
C: Improving COMMUNICATION with customers in a changing world.
O: OUTCOMES TESTING. What firms are expected to do.
M: MANAGING it all. Demonstrating what you are doing.
E: The 3 E’s EMBED, EVALUATE, EVOLVE your Consumer Duty programme.
S: SERVICE, stepping into the customer shoes: we focus on customer experience – really getting down to business with something you wont experience elsewhere.
Watch out for upcoming topics and dates to get in your diary! Visit the training section here.
