News

Firms must regularly monitor the outcomes retail customers receive to identify whether they are meeting their obligations under the Consumer... read more

The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July... read more

We are looking forward to the upcoming annual Style in the City event, hosted by The Insurance Institute of... read more

We are supporting The Insurance Charities Awareness Week. Who are The Insurance Charities? The only charity for the UK and Irish insurance... read more

Unfortunately, the previous date in April was cancelled due to unsuitable weather. Next month on the 21st June, Karen Shenton ... read more

Congratulations to our very own Adrian Golifer who completed the McLarens... read more

This year's BIBA conference is taking part on the 15th and 16th May in Manchester. We will be meeting clients and... read more

Firms must handle claims promptly and fairly, in line with their obligations under ICOBS 8.1. In this context, the FCA... read more

Next month, our very own Karen Shenton  will be taking part in a Wing Walk. She will be taking to... read more

Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. The... read more