The Consumer Duty isn’t a box ticking exercise, it’s about delivering real outcomes for customers and proving your business is the best it can be. We help with journey mapping, clear communications, staff training, reviews and frameworks that keep you on track. The FCA expects continuous improvement and solid evidence, don’t get caught out.
See your business through your customers’ eyes. Spot pain points, improve outcomes.
From websites to scripts, we make sure everything is clear, fair, and not misleading.
Are you delivering what you promise? We’ll help you find out—and fix what isn’t working.
Independent assessments of your progress—from high-level overviews to deep-dive audits.
Sessions at all levels, including specialist modules on vulnerability.
Product governance, pricing, fair value—we’ll stress test it all.
Build or refine frameworks that actually measure what matters.
Track progress, evidence your compliance, and keep the FCA onside.
Stay accountable. Stay on track. Keep evolving.
Support for your Consumer Duty teams and departments.
Learn from across the industry, apply what works.
The FCA has invested heavily in Consumer Duty—and they will intervene if customer outcomes fall short. They expect firms to evidence what they’ve done, why they’ve done it, and how it benefits the customer. Don’t get caught out.
We act as your extra pair of eyes—helping you stay aligned, supported, and ready for what’s next.