Heads Up

The Consumer Duty is one of the most significant changes to our regulatory approach in recent... read more

The Consumer Duty sets high and clear standards of protection for retail customers across financial services.... read more

On Friday 6th December 2024 in Manchester, we held our end of year Compliance Bash!

The Financial Conduct Authority (FCA) has found that while life insurers provide good service to bereaved customers, they need to... read more

On the 8th November 2024, we attended the Insurance Institute of Manchester's Annual Dinner as a Gold Sponsor. Hosted by... read more

The FCA has fined Volkswagen Financial Services (UK) Limited (Volkswagen Finance) £5,397,600 for failing to treat its customers in financial... read more

On the 24th October, we travelled to Belfast to attend The Insurance Institute of Norther Ireland Masterclass 2024-25. Our very own... read more

On the 15th October, we attended The Broker Investment Group Conference 2024, held at the Belfry Hotel. It was a fantastic... read more

A BIG THANK YOU for supporting Karen Shenton on her recent charity Wing Walk for Mummy's Star. "Well... 4th time lucky!... read more

Our very own Adrian Golifer features in the recent Chartered Insurance Institute's June/July Journal. Along with Mark Wells (Co-Chair, LINK... read more

Firms must regularly monitor the outcomes retail customers receive to identify whether they are meeting their obligations under the Consumer... read more

The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July... read more