News
FCA priorities under the consumer duty for the remainder of 2024/25
The Consumer Duty is one of the most significant changes to our regulatory approach in recent years. It has been in force for open products and services since 31 July 2023, and for closed products and services since 31 July 2024. The FCA outline the priorities under...
FCA update: Consumer Duty Board Reports: good practice and areas for improvement
The Consumer Duty sets high and clear standards of protection for retail customers across financial services. The Duty came into force on 31 July 2023, and on 31 July 2024 for closed products and services. To support effective embedding and implementation of the Duty, firms have asked...
All aboard the Create Compliance Workshop
On Friday 6th December 2024 in Manchester, we held our end of year Compliance Bash! We had a great day with our clients examining the FCA hot topics in a unique way. We thought we would bring the naval theme into our day (and particularly the history and stories around...
FCA Press release: FCA calls for firms to improve bereavement handling times and shares best practice
The Financial Conduct Authority (FCA) has found that while life insurers provide good service to bereaved customers, they need to settle claims quicker and improve how they measure customer experience. The multi-firm review found evidence of good practice, such as firms providing additional support for claimants throughout what is a difficult...
Proud Sponsors of the IIM Annual Dinner 2024
On the 8th November 2024, we attended the Insurance Institute of Manchester's Annual Dinner as a Gold Sponsor. Hosted by Stacey Sheridan, the current President for the IIM. We thoroughly enjoyed the evening that consisted evening of entertainment, a three course dinner and plenty of laughs with the after dinner comedian....
FCA fines Volkswagen Finance £5.4m
The FCA has fined Volkswagen Financial Services (UK) Limited (Volkswagen Finance) £5,397,600 for failing to treat its customers in financial difficulty fairly. Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings. View here for more information
Create go to Belfast!
On the 24th October, we travelled to Belfast to attend The Insurance Institute of Norther Ireland Masterclass 2024-25. Our very own Adrian Golifer hosted a fascinating and informative session on the regulatory considerations for vulnerable customers. This was followed by an inspirational session from Maeve Monaghan on the award-winning work of...
The Broker Investment Group Conference 2024
On the 15th October, we attended The Broker Investment Group Conference 2024, held at the Belfry Hotel. It was a fantastic opportunity to meet with existing clients, make new connections and about the groups successful growth. We look forward to next years conference!
She did it! Karen wing walked for charity!
A BIG THANK YOU for supporting Karen Shenton on her recent charity Wing Walk for Mummy's Star. "Well... 4th time lucky! What an amazing experience – I finally completed the wing walk on 21st June and it was worth the wait. The 1940’s plane, the pilot and the weather were all...
CII Journal: The ‘social’ aspect of ESG, particularly EDI article featuring Adrian Golifer
Our very own Adrian Golifer features in the recent Chartered Insurance Institute's June/July Journal. Along with Mark Wells (Co-Chair, LINK up-North), they discuss how insurance professionals can enhance inclusion via external and internal networks. The ‘social’ aspect of ESG, particularly EDI, is vital for the insurance industry’s growth and success. By...
FCA: Insurance multi-firm review of outcomes monitoring under the Consumer Duty
Firms must regularly monitor the outcomes retail customers receive to identify whether they are meeting their obligations under the Consumer Duty. Under the Consumer Duty firms must regularly assess, test, understand and evidence the outcomes their customers are receiving. Without this, it will be impossible for firms to know that they...
FCA webinar 31st July: Consumer Duty: 1 year on
The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July 2023 for new and existing products, and will apply to closed products and services from 31 July 2024. The FCA are livestreaming an event on 31 July 2024 to mark these...
