News
FCA launches 5-year strategy to support growth and improve lives
The Financial Conduct Authority (FCA) has launched a 5-year strategy to transform the UK's financial landscape. The strategy focuses on becoming a smarter regulator, supporting economic growth, helping consumers navigate their financial lives, and fighting financial crime. Key leaders emphasize the importance of trust and efficiency in regulation, aiming to create...
FCA to scrutinise whether pure protection market provides fair value to consumers
The FCA has initiated a market study to evaluate the effectiveness of distributing pure protection insurance products, which provide financial support to families facing critical illness or death. The study will examine whether: the structure of commission encourages advisers to suggest switching that may not be beneficial for consumers premiums are...
Create become Associate members of BIBA
We are delighted to announce that we are Associate members of BIBA and look forward to meeting our clients and other firms at the BIBA conference this year and future events. Let us know if you are going to BIBA... We can catch up and grab a coffee. We will be...
FCA Publishes Findings from Vulnerability Review
In March 2025, The FCA published findings from our review of firms’ treatment of customers in vulnerable circumstances, as well as good practice and areas for improvement to support firms in delivering good outcomes for customers. The vulnerability review highlights the following key points: The review shows that some financial services...
NEW – Consumer Duty Unplugged Series
We are excited to work in conjunction with Eleven Network to bring you a series of events which are relevant to the General Insurance market. The Consumer Duty Unplugged series will focus on hot regulatory topics to support you in delivering good outcomes to your customers, as aimed below. O: OVERVIEW. What...
New for 2025 – Book Training Sessions Online
Exciting news! Starting in 2025, you can now book training sessions online, making it easier and more convenient to schedule and manage your learning experiences. This new system is designed to streamline the booking process, allowing you to select your preferred dates, times, and trainers with just a few clicks. This...
FCA priorities under the consumer duty for the remainder of 2024/25
The Consumer Duty is one of the most significant changes to our regulatory approach in recent years. It has been in force for open products and services since 31 July 2023, and for closed products and services since 31 July 2024. The FCA outline the priorities under...
FCA update: Consumer Duty Board Reports: good practice and areas for improvement
The Consumer Duty sets high and clear standards of protection for retail customers across financial services. The Duty came into force on 31 July 2023, and on 31 July 2024 for closed products and services. To support effective embedding and implementation of the Duty, firms have asked...
All aboard the Create Compliance Workshop
On Friday 6th December 2024 in Manchester, we held our end of year Compliance Bash! We had a great day with our clients examining the FCA hot topics in a unique way. We thought we would bring the naval theme into our day (and particularly the history and stories around...
FCA Press release: FCA calls for firms to improve bereavement handling times and shares best practice
The Financial Conduct Authority (FCA) has found that while life insurers provide good service to bereaved customers, they need to settle claims quicker and improve how they measure customer experience. The multi-firm review found evidence of good practice, such as firms providing additional support for claimants throughout what is a difficult...
Proud Sponsors of the IIM Annual Dinner 2024
On the 8th November 2024, we attended the Insurance Institute of Manchester's Annual Dinner as a Gold Sponsor. Hosted by Stacey Sheridan, the current President for the IIM. We thoroughly enjoyed the evening that consisted evening of entertainment, a three course dinner and plenty of laughs with the after dinner comedian....
FCA fines Volkswagen Finance £5.4m
The FCA has fined Volkswagen Financial Services (UK) Limited (Volkswagen Finance) £5,397,600 for failing to treat its customers in financial difficulty fairly. Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings. View here for more information
