News
Winging it! Postponed
UPDATE We have been informed that Karen's upcoming Wingwalk will need to be postposed. The weather has been monitored for later this week and unfortunately due to the winds forecast and a wind chill calculation of -9 degrees, the results are not within the safe limits for Wingwalking. Thank you for everyone's...
The Bread and Butter Thing Volunteer Day!
On the 7th December, we are visiting The Bread and Butter charity to find out about all the good work they do and see how we can get involved, as we will be working with them more in 2024. The charity's mission is to unleash the power of food and ignite...
Proud Sponsors of the IIM Annual Dinner 2023
On Friday 10th November, we will be attending the Insurance Institute of Manchester's Annual Dinner at the Kimpton Clocktower Hotel, along with President Sandra McDonald, Cert CII. We look forward to meeting with colleagues, friends and associates for a packed evening, filled with glamorous entertainment performances, a three course dinner...
Charity Fire Walk for We Love MCR
Our very own Adrian Golifer and other brave volunteers from the The Insurance Institute of Manchester will be walking across hot coals to raise funds and profile for the charity, We Love Manchester. This will take place on Thursday 2nd November from 17:45 at St Peter’s Square in Manchester.
Supporting Customers Facing Financial Difficulty article by Helen Pettifer
Household budgets are stretched and a growing number of customers face financial difficulties. Your firm is obliged to act in the customer’s best interests and to deliver good outcomes for those experiencing financial difficulties. How does that work in practice?
Identifying Financially Vulnerable Customers
The first challenge is identifying financially vulnerable customers....
FCA: Insurance Market Priorities 2023-2025
The FCA have published papers to update on the their priorities for the Insurance market 2023-2025, the specific risks of harm most concerned about, what they want firms to do about them and where they intend to focus the majority of their work in this area. Read more here Personal Commercial...
Karen takes to the sky for Charity!
On the 25th November 2023 in Yorkshire, our very own Karen Shenton will be taking to the sky on the top wing of a Boeing Stearman biplane at 135mph to raise money for charity Mummy's Star.
Mummy's Star is the only charity in the UK and Ireland dedicated to supporting...
International Day of Friendship (30th July 2023)
World Friendship Day, also known as International Day of Friendship takes place on 30th July. The original idea for a day of friendship came from Hallmark cards in the 1930's. The International Day of Friendship was proclaimed in 2011 by the UN General Assembly with the idea that friendship between peoples, countries,...
CII create Product Simplification course
Want to achieve improved customer outcomes?
The Chartered Insurance Institute has collaborated with Lloyd’s and the Lloyd’s Market Association to create two introductory-level courses on Product Simplification. The courses introduce the use of Design Thinking as a framework and are designed to help you revise your approaches to product design, sales...
FCA: Financial Lives: Consumer experience of the rising cost of living
The FCA are providing selected statistics from their Financial Lives cost of living (Jan 2023) recontact survey, to give an insight into the financial situation UK adults experienced over the 6 months to January 2023. Later in the year, the FCA will be publishing their full Financial Lives 2022 survey report...
National Schizophrenia Awareness Day (25th July 2023)
National Schizophrenia Awareness Day on 25 July shines a light on the everyday challenges faced by hundreds of thousands of people living with a diagnosis of schizophrenia in the UK and millions more worldwide. It also looks at how we can tackle some of the stigma and discrimination surrounding this...
