News
Winging it! One month to go: 26th April
Next month, our very own Karen Shenton will be taking part in a Wing Walk. She will be taking to the sky on the top wing of a Boeing Stearman biplane at 135mph, at a Yorkshire airfield, raising money for the charity Mummy's Star. Mummy’s Star is the only charity in...
FCA: Review of firms’ treatment of vulnerable customers
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. The FCA will conduct a review into how firms are acting to understand and respond to the needs of customers in vulnerable circumstances, and share their findings by the end of...
FCA: Consumer Duty implementation: good practice and areas for improvement
The Consumer Duty came into force for open products and services on the 31st July 2023. The FCA welcomed the improvements made by many firms to deliver better outcomes for their customers. However, some firms are lagging behind. Under the Duty, firms must act to deliver good outcomes for retail customers....
Top Tips for a better 2024!
During our recent Annual Workshop in December, we heard from David Cain, Founder and Managing Director from Prevention Through Connection Ltd. For those who were not in attendance, here are just some of the thoughts that he conveyed on the day for a better 2024. To truly be your best self...
Winging it! NEW DATE!
UPDATE We have been informed that Karen’s upcoming Wingwalk has now been rearranged for 26th April 2024. She will be taking to the sky on the top wing of a Boeing Stearman biplane at 135mph, at a Yorkshire airfield. Mummy’s Star is the only charity in the UK and Ireland dedicated to...
Bitesize session arranged after Annual Workshop
Following our recent face to face workshop on the 1st December 2023 in Manchester, we are holding a Bitesize session: FCA focus 2024 and preparing for the Consumer Duty Board Report, for our clients who were unable to attend. This session will look at some of the highlights we covered, including: ...
Winging it! Postponed
UPDATE We have been informed that Karen's upcoming Wingwalk will need to be postposed. The weather has been monitored for later this week and unfortunately due to the winds forecast and a wind chill calculation of -9 degrees, the results are not within the safe limits for Wingwalking. Thank you for everyone's...
The Bread and Butter Thing Volunteer Day!
On the 7th December, we are visiting The Bread and Butter charity to find out about all the good work they do and see how we can get involved, as we will be working with them more in 2024. The charity's mission is to unleash the power of food and ignite...
Proud Sponsors of the IIM Annual Dinner 2023
On Friday 10th November, we will be attending the Insurance Institute of Manchester's Annual Dinner at the Kimpton Clocktower Hotel, along with President Sandra McDonald, Cert CII. We look forward to meeting with colleagues, friends and associates for a packed evening, filled with glamorous entertainment performances, a three course dinner...
Charity Fire Walk for We Love MCR
Our very own Adrian Golifer and other brave volunteers from the The Insurance Institute of Manchester will be walking across hot coals to raise funds and profile for the charity, We Love Manchester. This will take place on Thursday 2nd November from 17:45 at St Peter’s Square in Manchester.
Supporting Customers Facing Financial Difficulty article by Helen Pettifer
Household budgets are stretched and a growing number of customers face financial difficulties. Your firm is obliged to act in the customer’s best interests and to deliver good outcomes for those experiencing financial difficulties. How does that work in practice?
Identifying Financially Vulnerable Customers
The first challenge is identifying financially vulnerable customers....
FCA: Insurance Market Priorities 2023-2025
The FCA have published papers to update on the their priorities for the Insurance market 2023-2025, the specific risks of harm most concerned about, what they want firms to do about them and where they intend to focus the majority of their work in this area. Read more here Personal Commercial...
