Complaints Handling
Part of the Compliance Academy modules, this session explores the key strategies and best practices for managing and resolving customer complaints from a Compliance Officer’s perspective.
£300.00 Plus Vat
As compliance professionals, you play a crucial role in ensuring that your organisation adheres to regulatory standards and maintains the highest levels of integrity and customer trust.
In this module, we will explore the key strategies and best practices for managing and resolving customer complaints from a Compliance Officer’s perspective. Our aim is to provide you with the necessary tools and insights to improve customer satisfaction and uphold trust.
Learning objectives
To understand:
- The Compliance Officer’s role in ensuring the firm meets the FCA rules and expectations
- The importance of sufficient and effective oversight of complaints, from recognition to resolution
- The importance of conducting Root Cause Analysis and how good quality Management information is crucial
- Dealing with Vulnerable complainants
- Complaints recognition and reporting
- Outcomes testing – what this may look like
- During the session will look at some good and bad practice and the consequences
The Create Solutions Compliance Academy is a series of modules that are designed to help increase knowledge, skills and understanding of the regulatory requirements but also how to practically apply the requirements on a day to day basis.
Attached is our Brochure with more details, alternatively you can view it by clicking the link here. If you are interested in attending any of the other modules, then please email karen@createsolutions.co.uk or phone the office on 0161 870 6637 to discuss.
