Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability.
The... read more
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https://www.fca.org.uk/firms/remote-hybrid-working-expectations#webform-submission-page-feedback-form-node-87661-add-form read more
Please see below for the latest from the FCA:
SM&CR regulatory references
Regulatory references are central to the Senior Managers & Certification Regime (SM&CR).... read more
Speech by Jonathan Davidson of the FCA “Acting flexibly and treating customers fairly in the face of a pandemic”
https://www.fca.org.uk/news/speeches/acting-flexibly-treating-customers-fairly-pandemic
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