Firms must handle claims promptly and fairly, in line with their obligations under ICOBS 8.1. In this context, the FCA expect firms’ processes for valuing vehicles to identify a fair estimate of their market value. The FCA recently undertook a review after seeing evidence that some consumers are being offered settlement...
The FCA published their Business Plan for 2024-25 which sets out their ambitious programme of work for the final year of their current strategy. Over the last two years, the FCA say they have responded to challenges such as higher interest rates and inflation, increased global financial risks and...
Next month, our very own Karen Shenton will be taking part in a Wing Walk. She will be taking to the sky on the top wing of a Boeing Stearman biplane at 135mph, at a Yorkshire airfield, raising money for the charity Mummy's Star. Mummy’s Star is the only charity in...
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with characteristics of vulnerability. The FCA will conduct a review into how firms are acting to understand and respond to the needs of customers in vulnerable circumstances, and share their findings by the end of...
