Our very own Adrian Golifer features in the recent Chartered Insurance Institute's June/July Journal. Along with Mark Wells (Co-Chair, LINK up-North), they discuss how insurance professionals can enhance inclusion via external and internal networks. The ‘social’ aspect of ESG, particularly EDI, is vital for the insurance industry’s growth and success. By...
Firms must regularly monitor the outcomes retail customers receive to identify whether they are meeting their obligations under the Consumer Duty. Under the Consumer Duty firms must regularly assess, test, understand and evidence the outcomes their customers are receiving. Without this, it will be impossible for firms to know that they...
The Consumer Duty sets a higher standard of consumer protection in financial services. It came into force on 31 July 2023 for new and existing products, and will apply to closed products and services from 31 July 2024. The FCA are livestreaming an event on 31 July 2024 to mark these...
